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Question: We have workgroup servers not joined to the domain that are showing unknown. How do we include these devices? Answer: The platform utilizes WMI (Windows Management Instrumentation) to discover and collect metrics from Windows devices. ...
Question: I added SSH in the additional credentials for my networking devices but they are not being discovered. Answer: The platform utilizes SNMP to inventory and collect performance data on infrastructure devices. The Additional Credentials s...
Question: What is required to collect from Linux devices using SNMP? Answer: SNMP Read Only Credentials SNMP Read Only Credentials (Supports v1, v2c, and v3) and devices should include the following MIBs: Host-Resources-MIBUCD-MIBIF-MIBTCP-MIBUC...
Question: Can your tool discover HP-UX? Answer: The platform does support SNMP collection on HP-UX devices however the HP-UX devices have limited SNMP support and the platform can typically only provide inventory information from the devices and...
Question: Can you provide a listing of vendor networking devices supported by the platform? Answer: We do not maintain a listing of of supported SNMP devices. The virtual appliance utilizes standards based SNMP MIBs for inventory and performance...
Question: What versions of SMB does the platform support Answer: The platform supports SMB versions 1, 2, and 3, and uses the highest supported protocol version advertised by the server.
Question: We are unable to collect Netstat on some of our servers. The Windows validation is showing netstat -anop TCP Output [-] ERROR: NT_STATUS_LOGON_FAILURE. Answer: Please verify removing the domain portion in the user field and inputting i...
Question: Due to security reason, the client was asking if it is ok if they don't allow access to this? " Backup & Growth" Answer: The Backup & Growth hostname/IP addresses can be ignored at this time. This particular NOC is used if issues arise...
Question: While discovering the servers from RN150 appliance, it fails with reason "NTSTATUS: NT code 0xc002001b - NT code 0xc002001b". Answer: The NT code 0xc002001b, indicates RPC_NT_CALL_FAILED (The remote procedure call failed.) This indicat...
Question: Are we able to shrink the port range the RN150 uses to connect for WMI to just the 2008+ Server ports (TCP 49152-65535)? Answer: WMI is a Microsoft service that requires TCP 135 (RPC) and available ranges 49152-65535. This is a hard ...
Question: Can I do a quick and dirty discovery with no SNMP or username-password? Will the quick and dirty discovery provide me with any usable insight in the interim? Answer: You may run a Discovery scan without inputting credentials, however...
Question: How do I gracefully shutdown to disable alerts? Answer: To shutdown gracefully and disable offline alerts you’ll need to click the “END Assessment” button from the RN150 UI. Goto Dashboard/Assessment Status/End Assessment. You can ...
Question: We attempted test and validation but it just seemed to spin and then timeout without any information Answer: Typically a timeout will indicate the remote IP is not IP reachable from the RN150 appliance subnet however, seeing 'Access ...
If you see several devices in the asset report with “ACCESS DENIED” status, this may be due to the Windows credential not having the right privilege level to access the WMI classes. The user account must have local or domain administrator privilege ...
Question: If I want to create a different assessment (having two different software product stacks run in parallel) is it best to deploy a second RN150, or scan the second product’s IP space and create a different stack on the same RN150? Answe...
Question: Why do I need to provide Domain Administrator or Local Administrator credentials for accessing Windows devices? Answer: The platform uses Windows Management Instrumentation (WMI.) This is a Microsoft service that requires domain or loc...
Question: Why do I need Sudo enabled for inventorying Linux/AIX devices? Answer: Some commands utilized during the collection processes require elevated privilege on the target system. This corresponds to elevation to the root account. If the us...
Question: I receive the error "The following manifest file entry (line 1) is invalid: SHA256 (xxxxxxx.ovf)” when trying to deploy the RN150 appliance? Answer: This error is due to the vSphere client does not support SHA256. An alternative is to ...
Question: How do I add or change the subscription administrator to another user? Answer: Only the current subscription manager can request a user be added as a subscription manager. If the current subscription manager is no longer employed, the ...
Question: Can I deploy the RN150 appliance in AWS? Answer: No, Flexera does not ‘Officially’ support deploying the virtual appliance in AWS.
