Question: What are the password requirements for setting/resetting your password? Answer: Password Requirements: Minimum 8 characters Must contain at least one lowercase letter Must contain at least one uppercase letter Must contain at least ...
Question: We have workgroup servers not joined to the domain that are showing unknown. How do we include these devices? Answer: The platform utilizes WMI (Windows Management Instrumentation) to discover and collect metrics from Windows devices. ...
Question: I added SSH in the additional credentials for my networking devices but they are not being discovered. Answer: The platform utilizes SNMP to inventory and collect performance data on infrastructure devices. The Additional Credentials s...
Question: What is required to collect from Linux devices using SNMP? Answer: SNMP Read Only Credentials SNMP Read Only Credentials (Supports v1, v2c, and v3) and devices should include the following MIBs: Host-Resources-MIBUCD-MIBIF-MIBTCP-MIBUC...
Question: Can your tool discover HP-UX? Answer: The platform does support SNMP collection on HP-UX devices however the HP-UX devices have limited SNMP support and the platform can typically only provide inventory information from the devices and...
Question: Can you provide a listing of vendor networking devices supported by the platform? Answer: We do not maintain a listing of of supported SNMP devices. The virtual appliance utilizes standards based SNMP MIBs for inventory and performance...
Question: What versions of SMB does the platform support Answer: The platform supports SMB versions 1, 2, and 3, and uses the highest supported protocol version advertised by the server.
Question: We are unable to collect Netstat on some of our servers. The Windows validation is showing netstat -anop TCP Output [-] ERROR: NT_STATUS_LOGON_FAILURE. Answer: Please verify removing the domain portion in the user field and inputting i...
Question: Due to security reason, the client was asking if it is ok if they don't allow access to this? " Backup & Growth" Answer: The Backup & Growth hostname/IP addresses can be ignored at this time. This particular NOC is used if issues arise...
Question: While discovering the servers from RN150 appliance, it fails with reason "NTSTATUS: NT code 0xc002001b - NT code 0xc002001b". Answer: The NT code 0xc002001b, indicates RPC_NT_CALL_FAILED (The remote procedure call failed.) This indicat...
Question: Are we able to shrink the port range the RN150 uses to connect for WMI to just the 2008+ Server ports (TCP 49152-65535)? Answer: WMI is a Microsoft service that requires TCP 135 (RPC) and available ranges 49152-65535. This is a hard ...
Question: Can I do a quick and dirty discovery with no SNMP or username-password? Will the quick and dirty discovery provide me with any usable insight in the interim? Answer: You may run a Discovery scan without inputting credentials, however...
Question: How do I gracefully shutdown to disable alerts? Answer: To shutdown gracefully and disable offline alerts you’ll need to click the “END Assessment” button from the RN150 UI. Goto Dashboard/Assessment Status/End Assessment. You can ...
Question: We attempted test and validation but it just seemed to spin and then timeout without any information Answer: Typically a timeout will indicate the remote IP is not IP reachable from the RN150 appliance subnet however, seeing 'Access ...
Question: We are seeing a number of devices in the asset report with ACCESS DENIED status. Answer: Access denied is received by the RN150 appliance from the remote server when the Windows credential does not have the correct privilege level to...
Question: If I want to create a different assessment (having two different software product stacks run in parallel) is it best to deploy a second RN150, or scan the second product’s IP space and create a different stack on the same RN150? Answe...
Question: Why do I need to provide Domain Administrator or Local Administrator credentials for accessing Windows devices? Answer: The platform uses Windows Management Instrumentation (WMI.) This is a Microsoft service that requires domain or loc...
Question: Why do I need Sudo enabled for inventorying Linux/AIX devices? Answer: Some commands utilized during the collection processes require elevated privilege on the target system. This corresponds to elevation to the root account. If the us...
Question: I receive the error "The following manifest file entry (line 1) is invalid: SHA256 (xxxxxxx.ovf)” when trying to deploy the RN150 appliance? Answer: This error is due to the vSphere client does not support SHA256. An alternative is to ...
Question: How do I add or change the subscription administrator to another user? Answer: Only the current subscription manager can request a user be added as a subscription manager. If the current subscription manager is no longer employed, the ...
