Users can find the below training/troubleshooting videos in our YouTube channel: (Link Below) How to Create an Assessment in CloudScapeHow to Setup the Flex Deploy ApplianceHow to Deploy the Flex Deploy Appliance to vCenterHow to Deploy the RN150 ...
Question: I am stuck in a loop when setting my Multi Factor Authentication (MFA) preferences. How can I resolve the issue? Answer: When experiencing issues when setting Multi Factor Authentication (MFA) preferences, please use the steps below. 1)Log...
Question: What are the NOC servers used for? Answer: Orchestration.riscnetworks.com ( 34.192.184.110, 34.192.195.90 ); This NOC will be used for command/control, authenticating users are entitled to access the assessment, and overall health monit...
Question: Is there a way that we can export the entire performance data collected into a CSV? Answer: The Economics Report will provide an overview of all devices rather than exporting metrics from each device found in the Device Detail...
Question: What information does support require before submitting a case: Answer: Can you please provide the following information using this support format: Assessment Name: Subscription Code:Detailed issue (Please elaborate on the issue your...
This article will underline steps to run Private Cloud Resource Requirements Report; used to highlight the average utilization for traffic matrix of an instance. Please follow the following steps to replicate the report: 1. Click on Add intelligence...
This article will highlight how subscription admin can update service users account. Please note: Only subscription admin can do this. Please follow the following instructions to complete this action. 1. Log into your cloudscape environment 2. Click...
This article will highlight how Customers can seek additional information within the platform by Using the search Application & process page, for example, ‘Java version’. Please follow the following instructions to complete this transaction. 1. ...
This article highlights how to find information such as IP, CPU and MAC address for each network interface. Please follow the following instructions to complete this action. The asset section shall highlight all assets within your environment, along...
Question: How utilization information is calculated in the Economics report: Answer: Utilization is calculated using the 95th percentile. The platform will remove the top 5% of utilization to eliminate spikes that will influence the average. This ca...
Question: Why do the Source and Destination app/context/instance are unknown when there is no match in our application inventory? Answer: Source/Destination Process highlight if the appliance sees a TCP connection with process ID's but the process e...
Question: How long will it take for a Discovery scan to complete? Answer: A Discovery scan take anywhere from a couple of minutes, to a couple of days, or longer in some cases to complete. Completion time will be dependent on the number of subnets, ...
Question: How does the device Discovery process work? Answer: During the Discovery process, the RN150 virtual machine will use ICMP to verify a device is responsive. Once a reply is received, it will then check if WMI, SSH or SNMP ports are open. De...
Question: What is the Validate Credential feature used for? Answer: The credential validation feature is found in the Windows and Linux sections of the RN150. The feature will use the provided credential and attempt to access a device. If successful...
This article highlights how to find stack membership help. You can view the stack membership documentation by selecting the "?" icon at the top right of the screen. A pop-up window will display the documentation as you hover your mouse cursor over e...
Question: Our platform currently uses MAC addresses as a unique identifier for systems discovered in the environment. Answer: The system having the IP address 10.151.32.66 has, through MAC address inspection, already been discovered and inventoried...
Question: Can the appliance throttle or step collection to avoid environmental impact? Answer: There is not a feature that allows the appliance to identify over-utilized systems and modify its queries to avoid further over utilization. It will be up...
The attachment includes cost assumptions for the Total Cost of Ownership feature in CloudScape. Additional details on how costs are calculated is available in the product documentation: Total Cost of Ownership Have questions or comments about the...
