Reconciliation Failures

[EHacking]

Is anyone else experiencing nightly Reconciliation failures? Our nightly reconciliations have errored out with a "Failed to reconcile licenses with error message Exception has been thrown by the target of an invocation." message. Last successful reconcile was on 4/18, so a week ago.

We do have a high priority ticket open and it is with the engineers working on a hot fix. I'd like to find out if this is just our instance, or if others are experiencing the same thing.

[durgeshsingh]

any changes happened after last successful recon.

[EHacking]

No. We didn't change anything on our beacons. Engineering indicated it is a bug and they are working on a Hot Fix. I was just curious if anyone else was experiencing the same issue.

[davidle]

It is also happening in our instance as well.

Our reconciliation job failed today due to a time out that is happening on step "DeleteFromImportedInstalledFileEvidence".

We first experienced this issue on 03/09/23; the case has been open since then. Engineering did indicate that there is a bug and that they are working on a hotfix.

This isn't the first time that this has happened.

[EHacking · Accepted solution]

Support said the engineers implemented a hot fix, and that resolved our problem.