I'm running through some reports following a clean-up of Oracle Java, i noticed a device evidences showin two differing results from agents Altiris and Flexera, which are installed on this server.
The Java was removed, but the Evidence still showing, is this meant to clean-up after the removal??
Mar 22, 2022 08:16 AM - edited Mar 22, 2022 08:17 AM
So i am using the Flexera - out of the box connector for Altiris, from what i know
I have just checked, for this server, no File Evidence from Altiris contains a Raw File Path
Checked another altiris agent only server, file path is all empty.
Is it therefore same to assume the Flexera Altiris collector does not collect file path??
I can ask for a check for EXE files on the servers, but to me there is almost certainly an issue with the connector, please can you confirm if the Out of the Box Altiris connect SHOULD in fact bring in File Path
Apr 05, 2022 11:49 AM
I took a look at the queries used to retrieve data from Altiris. The logic related to file paths is somewhat complex, but from what I can see it does not look like the path details of each installed file are imported from Altiris.
Apr 05, 2022 07:44 PM
Please see SQL i use to run against Altiris to get EXE and file path
FROM [Symantec_CMDB].[dbo].[Inv_Installed_File_Details] iifd
where iifd._ResourceGuid like 'E70C5C15-96F6-44E3-AB6B-D126E4ED6F78' and iifd.name like '%ja%'
results in attached screenshot
Apr 06, 2022 08:17 AM
@cartejam - In your Inventory Settings for the Flexera Agent, have you set up any rules to Include or Exclude any specific folders? On those inventory devices in question, the JAVA.EXE files may be discovered by Altiris, but they are in a specific folder that the Flexera Agent is not scanning.
Apr 06, 2022 11:45 AM
Hi Kirk, here is set in the inventory settings
factory default i think
we still see difference between altiris and flexera for this, currently we are treating all as exception error in inventory and having to manually check all of the ones found. This is not great of course as this takes time.
Oct 25, 2022 05:59 AM
@cartejam - I am looking at your screen shot from your original post. I can see that on this specific server, the Inventory Date from the Flexera Agent is October 22, 2021 - but the Inventory Date from the Altiris Agent is January 2, 2022. This is a difference in time of 10 weeks, which could also explain why there is a difference in inventory between the 2 agents.
Oct 25, 2022 07:13 AM