Known Issue: Serial numbers are blank on inventory device records for Mac devices that use the M1 chip (IOJ-2191525)
Known Issue: Serial numbers are blank on inventory device records for Mac devices that use the M1 chip (IOJ-2191525)
Summary
The inventory import process does not import serial number details that are gathered by the FlexNet inventory agent from Mac computers that use the M1 chip. As a result, serial numbers shown on inventory device records for such computers are blank.
Workaround
No known effective workaround exists.
Additional information
FlexNet inventory agent releases 2020 R2 (16.0.x) and later support gathering serial number details from Mac computers using M1 chips. Serial number and other related system enclosure data gathered by the agent from such devices appear in inventory .ndi files similarly to the following example:
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