Some users may experience issues accessing the case portal. For more information, please click here.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Known Issue: Attempts to call the reportsExecute API fail after Flexera One ITAM maintenance with 404 NOT FOUND response and error: "Cannot run the report execute the report once in the UI" (IOK-885536)

Known Issue: Attempts to call the reportsExecute API fail after Flexera One ITAM maintenance with 404 NOT FOUND response and error: "Cannot run the report execute the report once in the UI" (IOK-885536)

Summary

Calling the Flexera One IT Asset Management reportsExecute API after Flexera One maintenance activity has been performed may fail with a “404 NOT FOUND” status, and return the following response:

{
  "name": "not_found",
  "id": "D2_UVjEI",
  "message": "Cannot run the report execute the report once in the UI",
  "temporary": false,
  "timeout": false,
  "fault" false
}

Details

A custom report must always be manually run through the UI after it has been configured before the reportsExecute API can be called. This is to ensure that various details about the report which are determined and configured when it is run through the web UI are available for when the API is called.

When some types of Flexera One IT Asset Management maintenance activity occurs, these details may be removed. If the report is not run in the web UI prior to the API being called again after the maintenance activity has been performed then the API may fail as described above.

Workaround

Use the web UI to execute reports that are executed through the API after Flexera One IT Asset Management maintenance activity is performed.

You can subscribe to receive notifications when Flexera One IT Asset Management maintenance activity occurs on the site https://status.flexera.com/.

Fix status

This issue is under consideration to be addressed in a future FlexNet Manager Suite release.

Other information

Affected components: Database, Web API

Master issue ID: IOK-885536

Also known as: FNML-76763

Labels (1)
Was this article helpful? Yes No

Tip: If you have been impacted by this issue, please click the KUDOS button above. This helps to track the relative significance and importance of issues. Clicking on an option against "Was this article helpful?" also helps assess and improve the usefulness of content.

100% helpful (1/1)
Version history
Last update:
‎Nov 11, 2022 01:31 AM
Updated by: