When an inventory device hardware property that is not set through inventory is overridden through the web UI, the value of actual property field gets set rather than the overridden property field getting set.
This behavior can have a range of consequences, including:
The Sockets field on an inventory device record is a particularly susceptible to this behavior as values for this field are typically not imported from an inventory source. The following steps illustrate one way that this issue can be reproduced:
At this point, the actual Sockets field is set to the value you specify; no overridden value is saved. There is no way through the web UI to subsequently update or remove the value that was entered. Clicking the Override option again and entering a new value will cause a value to be saved that overrides the initial value that was entered. However the initial value that was entered cannot be removed.
This issue is still open but not currently scheduled to be addressed.
Affected components: Inventory, Web UI
Master issue ID: IOJ-1715227
Also known as: ITAM-1684
Oct 19, 2022 02:39 AM - edited Apr 23, 2023 09:09 PM