I submit frequent requests for updates to the ARL. This ticket Status is set to ENHANCEMENT once the Content Team accepts the request. As far as I'm concerned, this is a deceiving status from a customer standpoint. I see how you may look at this as an Enhancement to the product since it is "enhancing the application recognition library", but that does not give me any insight into where the ticket is in the process. I'm sure Enhancements to the actual application code are handled in a completely different manner internally than ARL updates.
Maybe you can see something internally that we can't??
I believe you raise such content submission via support cases? Then our support engineer will proactively inform the customer once the ticket has been completed by library team. That says if you haven't heard back from the support team, then it's very likely the status is still in Enhancement. You are certainly welcome to chase with support if you have been waiting for a while.
Content submission is maintained by library team , the progress of the ticket can be chased internally, but not external to customer at this stage. (what I am saying is if you have a big submission with 500 rows...internally we can chase and see some change - how many has been processed, but this info is not accessible from external). HTH