Looking for feedback on best practices when managing contracts from FlexeraOne. What is the recommendation for managing “Global Amount”  in the Master Contract where you have a several sub-contracts/amendments that are tied to a Master ID for multiple products.  How is this cost rolled up ? Is this a manual effort to keep this updated or do most just update the sub contract/Amendments with costs with reference to the master by populating the Master ID in the record?  ... View more

Are you able to provide some insight for our team as to how FlexeraOne treats license records, where we manually populate unrecognized SKUs in a license records? Meaning; once a SKU is added to the knowledgebase, will those SKUs reconcile and update the use rights?  Questions: If you process an unrecognized sku before it is recognized, will the ARL connect to that license created and update it via the ARL?  If the entry is different from what the ARL would have done, how does the system handle that? Is there a way to group/filter all unprocessed purchases that have unrecognized VS recognized SKUs? ... View more

When creating license records, vendors will supply Maintenance SKU’s which are not useful when creating licenses. Since I do not have historical data available to determine original Software SKU, what do you do? I am concerned the license properties will be incorrect What happens when processing a PO with a Maintenance SKU? Does it just change maint. coverage dates and leave entitlements alone? ... View more

Hi -  We are looking at implementing IT Asset Request and Reclaim (App Broker Cloud) with the rest of our Flexera One modules. Few questions and some help is needed. Can an Flexera Expert help? I found that there are limitations related to usage metering. If I understand this correctly, only Windows Installer (MSI) package usage will be captured by Inventory agent. There are a variety of apps for e.g. Adobe and Office 365 applications installed via the ‘click-2-run’ technology; their usage will not be captured by default. After going through the documentation, I found that we need to configure "manual mapper" in Flexnet Inventory Agent. (Currently we don’t have anything configured)   Or we will need to create/update a policy in Flexera Portal to enable Usage gathering under IT Assets Inventory Tasks> Discovery and Inventory Rules. I need your assistance to understand the best practice to enable the usage of non-MSI based packages and need to understand what are the changes required from our end. This is critical as we can't implement app-broker without usage data. I have an additional question, does Flexera have a provision to integrate with Azure Sentinel and read the usage data? Want to understand if we have an option available to integrate with Azure’s data and implement app broker based on Azure’s usage. Thanks! ... View more

This is a reminder that on Monday March 21, 2022, the existing Optima interface at analytics.rightscale.com will no longer be available. As you’re already aware, Optima is now Cloud Cost Optimization on Flexera One. Simply log in to the new experience at https://app.flexera.com. There are a few simple steps to ready yourself for this change: Whitelist/Safelist new URLs (if needed) Setup your Single-Sign On Identity Provider (if needed) Notify your users to start using Flexera One – app.flexera.com (if they aren’t already) If you have questions, you can communicate with Flexera via multiple avenues: Contact your CSM (if applicable) or Sales rep Create a Support Case for Flexera Support Visit the Flexera Community – Flexera One Help Utilize Flexera’s Optima Transition Office Hours (every Thursday at 10a CT)  EDIT: If you are a Cloud Management user, then only if you happen to also use Analytics / Optima, does the above apply (Single Sign-On setup) ... View more

Today, the Flexera One Transition team will be sending out communications to all end users of FNMS Cloud.  Customers that have notified Flexera of their preference to manage the initial communication internally, will not see any communications sent.  End users can expect to see this in a variety of ways: A notification will pop up in the FNMS Cloud UI Email Community Blog Post For transparency, what end users will be seeing is posted below. FlexNet Manager Suite Cloud has a new look. Flexera One is ready. Now you're able to get a holistic view of your entire IT estate and make data-driven IT decisions from on-premises to SaaS to the cloud - all from a singler user interface. Log in at https://app.flexera.com    If you have trouble logging in, please try resetting your password. Click the Forgot your password? link at https://app.flexera.com to create a new password for Flexera One. You’ll be able to continue using the interface at flexnetmanager.com until August 31.  Flexera One offers Search so you can quickly find the information you need in your applications. You can also set up Favorites to quickly access the data you most often use.  Additional resources available to you include:  FAQs  Getting started with Flexera One  Webinar recordings  Flexera community    For more information or assistance, please reach out to your IT staff who support FlexNet Manager or open a support case if you need our help. Your process for support is the same, but when you open a case, please be sure to select the appropriate Flexera One option. Also, let us know if you'd like to set up a time to chat.   Welcome to Flexera One and thank you for being a Flexera customer.    The Flexera One Transition Team ... View more