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O365 adapter and locally installed MS products

We recently configured an O365 adapter which is bringing through the information from MS portal correctly. Flexera is however still picking up local installations of MS apps (e.g. MSTeams) and flagging these instances as Unlicensed. These apps were originally deployed as part of the image pre O365 licensing. How do I get Flexera to not flag these locally installed apps as unlicensed as they are covered by the new E3 License which includes Teams?

(2) Replies
By Level 17 Champion
Level 17 Champion


You'll need to link these applications to the appropriate licenses. Be aware that this is only working properly if the inventories, the applications were found on, are linked the the same users coming in from the M365 adapter. If the match doesn't work, you'll still see "unlicensed" installations.

Best regards,


Edit: typo

@AlanHelberg - Markward has a very valid point.

When Users are first created within FNMS (from Active Directory beacon connection, from SCCM connection, etc.) they are created with Domain, AD Account Name, and User Name.  Email address of the user is not filled in.

When you connect to O365, the way that users are identified is with Email Address.  When importing the O365 User Data, FNMS will take the EMail Address and try to find an existing User.  If a user is not found, it will create a new user and allocate that new User to the O365 license.  Now you are out of sync with the Inventory, because Inventory Devices are linked to the original users that do not have an email address.

If you are connecting to O365, you need to first populate the initial set of User records with the email address, via a Business Adapter (such as by connecting to Active Directory LDAP, or a feed from your HR System.  Now, when the O365 data is imported, it will find an existing user and Allocate the existing User to the O365 license.  During a Reconcile, FNMS will find the inventory devices linked to that existing User and find the Local Installs of O365 components that are installed (Power BI Desktop, Teams, Office Suite, etc.)