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Hi,
We are getting "License is not linked to an application or product." issue when we process some purchases with recognized SKUs in library.
What is the recommended approach for those cases? Should we open a case or add them manually?
Regards,
Jun 12, 2020 07:48 AM
@CAUCAR - You need to submit a Support Case so that Flexera can update the SKU Library and get the correct applications linked to this SKU.
In the meantime you can go to the Applications tab of the license and manually add the correct application(s).
Jun 12, 2020 08:27 AM
It is also possible that it is appropriate that the license is not linked to an application, in which case no action would be needed in response to that notification. For example, this would be typical for SaaS licenses, or licenses which are not directly tied to installations of software components on computers in your organization.
Jun 15, 2020 07:57 AM
@CAUCAR - You need to submit a Support Case so that Flexera can update the SKU Library and get the correct applications linked to this SKU.
In the meantime you can go to the Applications tab of the license and manually add the correct application(s).
Jun 12, 2020 08:27 AM
It is also possible that it is appropriate that the license is not linked to an application, in which case no action would be needed in response to that notification. For example, this would be typical for SaaS licenses, or licenses which are not directly tied to installations of software components on computers in your organization.
Jun 15, 2020 07:57 AM
You have to submit a Support Case with SKU details to update the SKU library and get the correct application linked to that SKU.
for the time being you can go to the Applications tab of the license and manually add the application for getting consumption.
Jun 15, 2020 08:04 AM
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