Flexnet Agent issue

[manjiri_neman]

Currently we are using FlexNet Manager Suite 2022 R1 version and flexnet agent version 18.0.0 

While installing agents, we are getting proxy error while trying to execute mgspolicy . 

However if we test managesoft DL and managesoft RL URLs in the same machine, those are getting succeeded. 

i have put logs below.

Can someone help us upon the same?

Kindly note that this error we are facing for only few machines and not for all.

2/13/2022 6:55:24 AM (Y, 0)] {8500} Set symbol “MainCmdLine” to value “"C:\Program Files (x86)\ManageSoft\Launcher\ndlaunch.exe" -r $(DownloadRootURL)/Policies/Merged/*domain_name*_domain/User/*username*.npl -o PkgType=Policy -o InstallProfile=Private”
[12/13/2022 6:55:24 AM (Y, 0)] {8500} Set symbol “PkgType” to value “Policy”
[12/13/2022 6:55:24 AM (Y, 0)] {8500} Set symbol “InstallProfile” to value “Private”
[12/13/2022 6:55:24 AM (G, 1)] {8500} Base URL “https://beaconservername/ManageSoftDL/” will be used
[12/13/2022 6:55:24 AM (N, 0)] {8500} Downloading “https://*beaconservername*/ManageSoftDL/Policies/Merged/*domain_name*_domain/User/*username*.npl” to “C:\Users\*username*~1\AppData\Local\Temp\NDL30179.npl”
[12/13/2022 6:55:24 AM (G, 0)] {8500} Download failure: Error 0xE0500194: 404 Not Found
[12/13/2022 6:55:24 AM (N, 0)] {8500} Download FAILED for “https://beaconservername/ManageSoftDL/Policies/Merged/*domain_name*_domain/User/*username*.npl”
[12/13/2022 6:55:24 AM (N, 0)] {8500} Downloading “https://beaconservername/ManageSoftDL/Policies/Merged/*domain_name*_domain/User/*username*.npl” to “C:\Users\BHR_NE~1\AppData\Local\Temp\NDL30179.npl”
[12/13/2022 6:55:24 AM (G, 0)] {8500} Download failure: Error 0xE0500194: 404 Not Found
[12/13/2022 6:55:28 AM (U, 0)] {6276} ERROR: Error (s107m855)
[12/13/2022 6:55:28 AM (U, 0)] {6276} ----------------
[12/13/2022 6:55:28 AM (U, 0)] {6276} The web server or proxy from which ManageSoft
is attempting to retrieve the application
returned the following HTTP error message:

Error 0xE0500194: 404 Not Found

[ChrisG]

One possible reason that a beacon would return a 404 NOT FOUND response to a request for a policy .npl download like this is that the beacon is not configured to be running a web server.

To check this, verify what settings you have configured in the Local web server section of the beacon configuration UI:

[manjiri_neman]

hi Chris,

We are already having this setting.

 Regards,

Manjiri

[JohnSorensenDK]

@manjiri_neman 

It looks to me to be environment specific so you will probably be better off by requesting troubleshooting assistance by Contact Flexera support 

Thanks,

[ChrisG]

Here's another idea to see if it helps to get the server back to an operational state:

1. Select the "No local web server" option on the "Local web server" tab in the beacon UI, and save the change.
2. Select the "IIS" option option on the "Local web server" tab in the beacon UI, and then save that change.

After doing this, check the Physical Path of the ManageSoftDL virtual directory in IIS. I think you should find the path is set to the following in a correct/expected configuration: C:\Program Files (x86)\Flexera Software\Inventory Beacon\DotNet

[FarrukhNaz]

I suggest you to validate SSL/TLS configurations. I suspect agent is unable to communicate with Beacon server due to incorrect TLS configuration also update HOST file with Beacon's IP address and DNS.

[cdubs76]

@dbeckner  - didn't you have this issue before where some agents would check in, but other's wouldn't.  

[dbeckner]

@manjiri_neman I ran into this issue a while back and the issue for me was with Request Filtering in IIS. Typically you can get away with just opening Request Filtering on InventoryBeacons, ManageSoftDL, and ManageSoftRL, editing feature setting and selecting the option for "Allow unlisted file extension". Unfortunately I have seen where IIS will still intermittently block certain file extensions. A failsafe is to Allow file extensions used by the agent in Request FIltering.

Here are the ones I statically add every time now --

.npl, .ndi, .gz, .osd, .xml, .disco

Give that a shot and see if it resolves your issue. 

Another quick test is to enter https://beaconservername/ManageSoftDL/Policies/Merged/*domain_name*_domain/User/*username*.npl%E2%80%9D into a browser from the devices with the issues and see if you can download the policy through the browser.

Hope this helps

- Dan

[manjiri_neman]

hi @dbeckner ,

Thanks for the help.

i have checked, "Allow unlisted file extension" feature is already checked. I added file name extension but still error is there.

 https://beaconservername/ManageSoftDL/Policies/Merged/*domain_name*_domain/User/*username*.npl%E2%80%9D this URL is not accessible from browser, throwing proxy error.

Regards,

Manjiri

[milindteli]

@manjiri_neman  

can you please check once Application pool is started in IIS ? also check flexera beacon identity set with service account.

Thanks,

Milind