About dbeckner

dbeckner · ‎Jun 10, 2021

@jdempsey @CharlesW This is App Portal 2018 R1. I haven't seen any bugs or fixes in the release notes. I am suspecting it is something in our environment. Maybe a setting in IIS needs to be increased for the timeout or something to allow the page to finish loading. The specific error in the log just states that the "Request Timed Out". I will run through testing it by incrementing by 1 until i hit the number that causes it. I have noticed and observed that sometimes it works when the display results value is set to 50 and other times it doesnt. I wonder if it has to do with the number of catalog items within a request. The display result I believe will display 50 "orders", but within that order you could have 6 or 7 individual catalog items that require their own approval. This could lead to a few hundred calls to get the current status of that request right?

dbeckner · ‎Jun 10, 2021

Thanks @alexander_frit. I'm marking it as the solution because it provides me some starting points for testing if this is possible. Appreciate the assistance!

dbeckner · ‎Jun 09, 2021

That certainly may have happened. It would make sense especially with this being the expected behavior afterwards. I will make a note of this for the future thanks for the discussion.

dbeckner · ‎Jun 09, 2021

If we changed our query does that remove existing users? We did make a change a while back to the custom query.

dbeckner · ‎Jun 09, 2021

This would be a manual process of deletion right? I may just not be remembering but to my knowledge I have not cleaned up that table at all, but I may be forgetting.

dbeckner · ‎Jun 09, 2021

Does Flexera plan to continue require enabling CLR Integration as a hard requirement for the system to work? This setting is a medium security finding at many customers and is difficult to navigate and gain long term approval for.

dbeckner · ‎Jun 09, 2021

We have a consistent issue in our environment that when the My Requests results display value is greater than 10 the Approve/Reject tab throws an unexpected error in the UI. Currently the only workaround is to delete the browser cache and open a new session which resets the default display value to 10. Has anyone experienced this and/or have a permanent workaround or solution?

dbeckner · ‎Jun 09, 2021

Adding to the OP - I checked SCCM and AD and this user exists and has all fields properly filled out there. We have a custom user query that is filtering out users based on the User Account Control type. This user has a value other than the one we are importing so the custom user sync is not importing him; however, our custom user computer mapping query found him mapped to 2 computers as the primary user in SCCM. I'm guessing this is how his account made it into the WD_UserEx table. I would still like to confirm the behavior and differences between the two tables even though I believe I discovered how he got there. TIA.

dbeckner · ‎Jun 08, 2021

We had a request come through that shows no requestor information. When the request is selected under the "User Information" section it states "Primary user data not available." I looked through the Request Logs and found the UniqueUserName for the user. If i search for them in Support Tools and Imported Users and Computers I cannot find them. I also cannot find them in the WD_User table, but they do exist in the WD_UserEx table. I can see their username, ADGUID, Collection Memberships, and Security Group memberships; however, full name, email, and domain are all empty. What is the difference between the two tables and is there certain data that is required for a user to make it from the WD_UserEx table to the WD_User table?

dbeckner · ‎Jun 07, 2021

@alexander_frit We are using disconnected beacons at our customers as well. Up till this point we have had the ability to connect the beacon to an FNM app server at least once to download policy initially. After that it does not receive policy again but is still operational. This requires an available FNM system for the beacon to connect to. For the scenario I am working through now, we have no way to connect the beacon to the app server at all to get its first policy. So I was hoping there was a method of retrieving policy for the beacon directly from the app server and manually moving it to the beacon server.

dbeckner · ‎Jun 02, 2021

I'm looking to increase the character count for the Approve and Reject comment boxes if you select the checkbox for a request on the approve/reject view and select the recommendation. I believe I found the option for the reject box in the \App Portal\Web\RequestDetails.aspx file under the section for -- ID="RejectToolTip" and ID="txtRejNotes". I'm thinking if I increase the MaxLength to 5000 it would suffice. (We did this for the notes of a request.) Above this line I see a section for -- ID="ApproveToolTip" but there's not MaxLength parameter. Am I looking at the right section and if I add the MaxLength parameter to the approval section it might work, however; I don't see something like -- ID="txtAppNotes" that references the approval comments. Am I looking in the right file? TIA

dbeckner · ‎Jun 01, 2021

In a scenario where a beacon is in a disconnected network and has no ability to reachback to download policy is it possibly to export the policy from the application server or parent beacon and import it into the disconnected beacon?

dbeckner · ‎May 29, 2021

Thanks @ChrisG I didn't see a reason why I couldn't be used either but since it was specifically described as SQL User for SQL Authentication I wanted to check in and get clarification.

dbeckner · ‎May 28, 2021

In the adapter documentation for Atrium and FNM it specifies the need for a SQL User using SQL Authentication. Is this the only authentication method that is supported or will a domain service account and Windows authentication work as well?

dbeckner · ‎May 28, 2021

This was resolved due to a local policy setting that was applied to the server. The setting was "Do not forcibly unload the user registry at user logoff" which prevented the ESDService from restarting.

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Date Last Visited	‎Jun 15, 2021 12:30 PM

Re: Unexpected Error when My Requests filter results value greater than 10

Re: Manually Import Beacon Policy

Re: Difference between WD_User and WD_UserEx

Re: Difference between WD_User and WD_UserEx

Re: Difference between WD_User and WD_UserEx

CLR Integration

Unexpected Error when My Requests filter results value greater than 10

Re: Difference between WD_User and WD_UserEx

Difference between WD_User and WD_UserEx

Re: Manually Import Beacon Policy

Increase Character Count for Approve/Reject Reason

Manually Import Beacon Policy

Re: SQL Authentication for FNM and Atrium Integration

SQL Authentication for FNM and Atrium Integration

Re: The ESDService service on Local Computer started and then stopped

Re: Unexpected Error when My Requests filter results value greater than 10

Re: Manually Import Beacon Policy

Re: Difference between WD_User and WD_UserEx

Re: Difference between WD_User and WD_UserEx

Re: Difference between WD_User and WD_UserEx

CLR Integration

Unexpected Error when My Requests filter results value greater than 10

Re: Difference between WD_User and WD_UserEx

Difference between WD_User and WD_UserEx

Re: Manually Import Beacon Policy