We are deploying several beacons in isolated networks, so we estrablish several VPN connections site to site between Beacon and central FNMS server (2019R2). The only ports open are 443 and 80 in central server. but the policy is not dowloaded. We try several versions of beacons (2017 R2, 2109R2, 2020R1).
What are the network requiremets needed to work ?.
We do use from the beacons the root url from all-in-one itam , on all 3 URL settings and we download with success. https://ITAM_FQDN/
Afterwards, we can do the IExplorer test on the ManagesoftRL/test . No certificates problems; althought being self-signed on the beacon part (on ITAM all-in.one they are validable with CRL certificates).
Thanks for your attention and effort. What else could prevent the Beacon to download their policy?
We have other environments, also on cloud, and on them is only necessary to have Local Admin or System account on the beaconengine service to succeed.
Provided the parent connections are set-up properly in the beacon UI, I would start by checking BeaconService.log and see what it says in regards to downloading its policy.
Hopefully the logs will give more specific insight into what is not working, but in the meantime the following page is a good reference for understanding specific network connections and port requirements that apply to different communication pathways used by beacons: Ports and URLs for Inventory Beacons.
(Anything expressed here is my own view and not necessarily that of my employer, Flexera. If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".)
