It appears our systems are having some troubles for users where we know of multiple email addresses associated with you.
When a screen like is shown in the screenshot from @dmathias appears, the green "Thank you for submitting your case" message confirms that a case has been raised with Flexera Support. However the case record may not have your contact details recorded properly in which case the team may not know who to reply to. At a mitigation while we work out what is going on here, you can note your contact details in the description on cases when you submit them.
Aug 01, 2022 07:14 PM
Hey David,
I sent you an email about this. Let's chat there.
Austin
Aug 01, 2022 05:49 PM
I am having the same issue
Aug 01, 2022 06:28 PM
sure - still catching up on my inbox. thx.
Aug 02, 2022 09:32 AM
All good now @AustinG . I replied via email and Case Number: 02632801 can be closed now.
Best, David
Aug 02, 2022 10:03 AM
It appears our systems are having some troubles for users where we know of multiple email addresses associated with you.
When a screen like is shown in the screenshot from @dmathias appears, the green "Thank you for submitting your case" message confirms that a case has been raised with Flexera Support. However the case record may not have your contact details recorded properly in which case the team may not know who to reply to. At a mitigation while we work out what is going on here, you can note your contact details in the description on cases when you submit them.
Aug 01, 2022 07:14 PM
Hi @ChrisG - the submitted cases were not showing up yesterday in Portal. However they are visible today. Austin has resolved the issue I reported on Case Number: 02632801. Thanks, David
Aug 02, 2022 10:01 AM