About TeriStevenson

TeriStevenson · ‎May 24, 2021

The gateway is installed on its own server (Windows 2019). We uninstalled/reinstalled), disabled FIPS and still have the same errors. I'm not sure what's going on.. I think we'll need to log a ticket because we need to go live with FNMS on premise upgrade this week and make sure its talking to App Portal. TLS settings were checked

TeriStevenson · ‎May 18, 2021

We just upgraded to 2020 R1 on a new server and we are trying to register FNMS with the gateway. We continue to get the error Login Failed. We've tried all the username/passwords in the docs and they all produce the same error. admin/admin admin/password admin/Flexera! 11:20:01:70 AM :: Error: This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms. 11:20:17:74 AM :: Error: SQL logic error or missing database no such table: Users 11:20:24:97 AM :: Error: SQL logic error or missing database no such table: Users 11:20:27:39 AM :: Error: SQL logic error or missing database no such table: Users

TeriStevenson · ‎May 04, 2021

We are upgrading FNMS to the latest version and we currently have the gateway installed on our old version. We only use FNMS and App Portal so we don't need to use the gateway. I read an old solution by Charles previously on a sql update that needs to be run on App Portal if you no longer want to use the gateway but I am unable to find it. I'm hoping someone has that old post for the solution.

TeriStevenson · ‎Apr 13, 2021

We installed AppPortal back in 2015 using just the server name and set a DNS alias for it. Edge was just implemented company wide nd when users access the site either by using the DNS alias or <servername>/esd they get the Not Secure warning in the browser. They're asking if App Portal can use the FQDN instead of them having to set an override security restriction in Edge (Microsoft Edge Browser Policy Documentation | Microsoft Docs). What changes would we need to make on the App Portal side if we chose to use the FQDN? Would it require changing any application pools or web config file?

TeriStevenson · ‎Apr 12, 2021

Thank you - we are in the process of upgrading to version 2020 FNMS and this helps. I'll pass it along to the team.

TeriStevenson · ‎Apr 02, 2021

I'm not sure if this should be in the FlexNet forum but we are wondering how other companies harvest the named user licenses like Tableau, Acrobat or others. The harvesting works fine but how are other companies putting the harvested license back to the pool? The team who manages the licenses here have to manually reconcile the user/machine the software has been harvested form and then remove that user and deallocate in FlexNet. It seems like there should be an easier way to accomplish the as it is rather labor intensive with the amount of users we have.

TeriStevenson · ‎Feb 12, 2021

Thanks Charles. I'm going to work with the SCCM team and see if they can create a collection for machines which have been replaced and/or decommissioned. Machines remain on the network for 90 days until they're removed. If I can get them to create a collection of these machines then I could use that as an exclude condition.

TeriStevenson · ‎Feb 09, 2021

2019 R1 and I've been seeing alerts generated in My Apps for machines in FNMS where the status is set to ignored and the last inventory date is in the past and wondering if this is as designed or perhaps I need to use some type of exclude view. The recent example is from yesterday. A user received a device replacement in November 2020 and his old device had a last inventory date of 11/5/2020 in FNMS and the status is ignored. The device exists in SCCM but has no heartbeat or scans. We have reclamation set up for products for 90 days non-use and send the user a notification. An alert was generated for the old device which is no longer on the network and set to ignored in FNMS. Does the reclamation code only check last used date for software only and no other criteria when generating the alert? If so, are there any suggestions for removing those alerts? This is causing confusion with the user base and the SAM team is constantly fielding questions for old devices.

TeriStevenson · ‎Jan 22, 2021

I have tried other ARL's and the query always returns 0 available even though the license entitlements show the correct information. We are still on 2017 R3 so I'm wondering if that is a bug with the version we are currently on.

TeriStevenson · ‎Jan 21, 2021

actual query is DECLARE @FlexeraID nvarchar(256) DECLARE @SoftwareTitleID int SET @FlexeraID = 'arl://MGS-APP-00000349885' SELECT @SoftwareTitleID = flexid.SoftwareTitleID FROM dbo.SoftwareRecognitionFlexeraID() AS flexid WHERE flexid.FlexeraID = @FlexeraID SELECT ISNULL(SUM(available.AvailableReservations),0) [Available Licences] FROM ( SELECT SoftwareLicenseID, AvailableReservations FROM dbo.SoftwareLicenseGetAvailableGlobalTable(@SoftwareTitleID) ) AS available

TeriStevenson · ‎Jan 21, 2021

Hi, We're having trouble with FNMP database showing correct license counts - this also affects App Portal. App Portal will always show 0 license available when FNMS shows there are 30. We ran the following query at the db for each ARKL tied to the Tableau Desktop Professional license and each query returns 0 available. When we view the license entitlements in FNMS - it shows 30 available based on purchases. Any ideas why the db queries don't retirn 30? DECLARE @FlexeraID nvarchar(256) DECLARE @SoftwareTitleID int SET @FlexeraID = 'aarl://MGS-APP-00000246863' SELECT @SoftwareTitleID = flexid.SoftwareTitleID FROM dbo.SoftwareRecognitionFlexeraID() AS flexid WHERE flexid.FlexeraID = @FlexeraID SELECT ISNULL(SUM(available.AvailableReservations),0) [Available Licences] FROM ( SELECT SoftwareLicenseID, AvailableReservations FROM dbo.SoftwareLicenseGetAvailableGlobalTable(@SoftwareTitleID) ) AS available

TeriStevenson · ‎Jan 19, 2021

Charles, I finally got back to this one after the holidays. After looking at the extensions and working with David we were able to determine the extensions are now in the store and we need to set the GPO policies with: Chrome: omfdapccbikpkiheohohbohhglmijeeb;https://clients2.google.com/service/update2/crx Edge: aejhddcfmefciddeneccplpjlnkfmapo;https://edge.microsoft.com/extensionwebstorebase/v1/crx

TeriStevenson · ‎Jan 15, 2021

I tried restarting the ESD service and that didn't fix it. I've involved the network folks here and they said it there is a user password brute force attempt showing. Can you tell me how the connection to IMAP works from the ESD service and what triggers the calls or what call is being made? There is nothing in the network logs showing an anomaly.

TeriStevenson · ‎Jan 12, 2021

We consistently see App Portal not able to login to the IMAP server. We reset the password, change the password in the configuration settings and it seems to work for awhile then stops again with LOGIN failed message. The same password is used for the service account on the ESD service and the application pools so I'm at a loss of why the email settings continue to have trouble. Yesterday I changed the service account password again and it has not resolved the issue in email. The MailParser_Error.log shows the following: Unexpected error while connecting to imap server : LOGIN failed. at MailKit.Net.Imap.ImapClient.<AuthenticateAsync>d__83.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at MailKit.Net.Imap.ImapClient.Authenticate(Encoding encoding, ICredentials credentials, CancellationToken cancellationToken) at MailKit.MailService.Authenticate(Encoding encoding, String userName, String password, CancellationToken cancellationToken) at AppPortal.Infrastructure.Services.MailParserService.ConnectToIMAPServer(MailParserConfiguration configuration, String& errormessage)

TeriStevenson · ‎Dec 11, 2020

Thanks Charles, The folks who do the GP policies asked me today where the code base is stored for the extensions so they can update the policies. Is it stored locally in esd/downloads/Chrome/Extensions or are is it in the Google and Microsoft stores?

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Date Last Visited	‎Jul 26, 2021 02:32 PM

Re: Cannot connect Flexera gateway to FNMS

Cannot connect Flexera gateway to FNMS

Bypass Flexera gateway

Changing AppPortal to use FQDN instead of <servername>/esd

Re: Harvesting named user licenses and making them available for other users

Harvesting named user licenses and making them available for other users

Re: Reclamation Machine Status and Last Inventory Date

Reclamation Machine Status and Last Inventory Date

Re: License query in SQL does not match available license count in FNMS

Re: License query in SQL does not match available license count in FNMS

License query in SQL does not match available license count in FNMS

Re: Edge was just implemented in our environment Web.config file for Edge - App Portal 2019 R1

Re: Incoming Email Services Configuration

Incoming Email Services Configuration

Re: Edge was just implemented in our environment Web.config file for Edge - App Portal 2019 R1

Re: Cannot connect Flexera gateway to FNMS

Cannot connect Flexera gateway to FNMS

Bypass Flexera gateway

Changing AppPortal to use FQDN instead of <servername>/esd

Re: Harvesting named user licenses and making them available for other users

Harvesting named user licenses and making them available for other users

Re: Reclamation Machine Status and Last Inventory Date

Reclamation Machine Status and Last Inventory Date

Re: License query in SQL does not match available license count in FNMS

Re: License query in SQL does not match available license count in FNMS