About TeriStevenson

TeriStevenson · ‎Aug 11, 2022

Oh gosh - I'm not sure why it would still send the out of box notification on uninstall. I would have thought it would send the custom one on the Alert item.

TeriStevenson · ‎Aug 11, 2022

You should be able to go to Settings - Administration - Alert Action Catalog Items and change the Notification tab on the item to the wording you would like to see. You'll see a selection of notifications to change so you'd want the Software/General Catalog Item Order Request. When Keep is selected, the time counter is reset to what you configure on the License Reclamation Threshold under My Apps for that software. If you view the Alerts for that software and the device that the user selected to keep, you should see the Expired column set to Yes.

TeriStevenson · ‎Aug 08, 2022

I need to set up disaster recovery for App Portal and have some questions and wondering if anyone has done this. Datacenter 1 - Current production app server and database running behind an F5. The F5 currently handles SSL Datacenter 2 - DR app server and database server. Our company requirement is the app and web server must both fail over. The server team just copied the production database to the DR database server. I'm going to install App Portal (same version as production) on the new app server and point to the newly restored database. Once these are set up, then we would stop the ESD service on the DR app server, set up mirroring and keep the app folders in sync then move it behind the F5. As long as these two app and database servers are not mirroring each other during the install I don't think there should be an issue but I wanted to see if there might be anything haven't thought of.

TeriStevenson · ‎Aug 03, 2022

Re-running the User Console Configuration fixed the issue.

TeriStevenson · ‎Aug 01, 2022

I was following this knowledge article to set the timeout value to a different value. After the change the user console now just spins and no one can login. I set the value back to the original value of 30 and same issue How to update login timeout value for User Console UI - Community (flexera.com) Tomcat log shows: 2022-08-01T15:52:40.895-0700[INFO][org.pentaho.platform.engine.core.system.status.PeriodicStatusLogger] Caution, the system is initializing. Do not shut down or restart the system at this time. UI log shows: 2022-08-01T15:34:10.762-0700[WARN][bdna.ux.controller.UserController] UserName is null. This is usually the initial visit of the login page.

TeriStevenson · ‎Aug 01, 2022

I am having the same issue

TeriStevenson · ‎Jul 20, 2022

Charles - This is great and will save a lot of time! I have the GUID for the group and the package id's so I'll do some concatenation in Excel and get a couple queries together 🙂

TeriStevenson · ‎Jul 19, 2022

We have general catalog items used for hardware in App Portal and are getting to ready to remove roughly 100 but we want to add a visibility message advising the user to order through a procurement channel and we want to add Domain Users as the exclusion so the message pops up and the item can't be added to the cart. This will allow the user to search for it without creating calls to our help desk if they no longer find the item. Is there an easy way to do this in bulk based on the package id to the tables that require updating? I'm trying to avoid opening each item and configuring the exclusion and message.

TeriStevenson · ‎Jun 24, 2022

My cyber security team granted us an exception a year ago for the Data Platform svc account to have interactive logon so we could install and configure DP. Our exception is up and they are asking when/if Flexera is working with Pentaho to remove this requirement with all of the cyber security risks happening in the world. Is there any actions Flexera is taking so I can relay this back to my cyber team?

TeriStevenson · ‎May 27, 2022

Thanks Jim! I'm bookmarking this site for future.

TeriStevenson · ‎May 26, 2022

I have a single line question that uses Real Number as the format input and would like to change it using an expression so a user can only input the number 1 or the number 2. I haven't found an expression that works and wondering if anyone has done this

TeriStevenson · ‎May 26, 2022

We just upgraded and moved servers too. Here's a list of all the places I had to do an update in the tables (you may not have all these based on your environment) WD_ITSMOperations (if you have integrations to Remedy, ServiceNow or some other system WD_AppSettings (where Value='your old server name' WD_Notifications (if you have links in your notifications that point to the old server) WD_WebPackages (if you have visibility and an alternate message set on items) WD_WebPackageAlert (if you have items with alerts)

TeriStevenson · ‎Apr 28, 2022

Interesting... some of the requests are returned using that query but the ones having the issue are not found. When I look at the wd_responseaudittrail for the some of the ones that are not accurate, it's almost like the user changed one answer or answered an unanswered question and the audit trail shows that user changed every single question but I've watched them and they aren't doing that. I'm also seeing rows for some of the requests where the answered by column is null, but the is changed is 1 with a timestamp, or it will have a user id who has no access to that request at all.

TeriStevenson · ‎Apr 27, 2022

We are on 2021 R2 and we have catalog items requiring approval with requester question templates and approver question templates on the approval workflow. What we are seeing is when an approver pulls up the request in AppPortal and goes to the Answered Questions tab, they see answers by users who do not have any access to the request and the user with no access has placed their own request - it seems like the audit trail is updated incorrectly. If I look at WD_Response (which I understand is no longer used) it does show the user who correctly answered the requester questions and the user who answered the approver questions. Has anyone experienced this? I do have an open support ticket but wondering if the community has seen anything like this.

TeriStevenson · ‎Apr 27, 2022

Hi Jim - I got a hotfix from support that replaces the _Layout.cshtml file in the \Web\Views\Shared folder for App Portal 2021 R2 standalone.

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Date Last Visited	‎Sep 22, 2022 07:42 PM

Re: My Apps Keep Selection Questions

Re: My Apps Keep Selection Questions

App Portal redundancy

Re: User Console spinning

User Console spinning

Re: Crashes when submitting cases to Case Portal

Re: Adding a visibility message and exclusion to items in bulk

Adding a visibility message and exclusion to items in bulk

Pentaho and service account interactive logon

Re: Expression to limit answers on a question

Expression to limit answers on a question

Re: Migrated AppPortal to new server with different name. How to update the server name inside AppP...

Re: WD_ResponseQuestionAuditTrail has inaccurate data

WD_ResponseQuestionAuditTrail has inaccurate data

Re: AppPortal Home Page blank after placing a new order

Re: My Apps Keep Selection Questions

Re: My Apps Keep Selection Questions

App Portal redundancy

Re: User Console spinning

User Console spinning

Re: Crashes when submitting cases to Case Portal

Re: Adding a visibility message and exclusion to items in bulk

Adding a visibility message and exclusion to items in bulk

Pentaho and service account interactive logon

Re: Expression to limit answers on a question