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Consultant

Content case is showing resolution cops

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Hi Forum,

Have raised few cases related to content and there is a field named Resolution:COPS-1234

what does that resolution code means and how to understand that and is it only for internal support purposes or there is some information for the customers as well.

 

Regards,

Winvarma

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Flexera
Flexera

Re: Content case is showing resolution cops

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Hi @winvarma ,

02202226 - the team have completed triage on this request and a mapping plan has been sent to Vinay Kumar Cherukuri  

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Flexera
Flexera

Re: Content case is showing resolution cops

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Hi @winvarma ,

Yes, you are correct. This information is internally used by the Support team to track a request with our Content team. 

Thanks!

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Consultant

Re: Content case is showing resolution cops

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Hi @Alpesh ,

thanks for the inputs and how to update the ETR to customers on content cases as that resolution status cannot be decoded by us.

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Flexera
Flexera

Re: Content case is showing resolution cops

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Hi!

The Support team should be able to provide a tentative ETA\ETR for the content requests. Please work with them through the case to get the information.

Thanks!
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Flexera
Flexera

Re: Content case is showing resolution cops

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Hi @winvarma ,

yes, COPS is an internal identifier.  If you can provide the Salesforce case numbers I will update with expected ETA for resolution 

thanks !

Brian