Hi @nagaeendra: Based on your comment that the max SoftwareFileID is less than half the max value of the Identity column, you should try to reseed the Identity value for the SoftwareFile table. I see you have a case with Support on this topic and they will give you the SQL to reseed the SoftwareFile table. ... View more

@diegocarvejani : You see these errors in the log because these AppV packages are managed by the AppV server you have put the Powershell script on. We run this command against the AppV Server to get the list of packages hosted by the Server: https://docs.microsoft.com/en-us/powershell/module/appvserver/get-appvserverpackage?view=win-mdop2-ps?  When you add an AppV package to the AppV server, it prompts for a UNC path where the package could be found. So if the path does not exist, then the AppV package will not be of any value. You should try to remove the AppV package from the AppV server and then run the AppV Powershell Script. Here is the Microsoft article, which mentions how you can add a package to the AppV server: https://docs.microsoft.com/en-us/windows/application-management/app-v/appv-add-or-upgrade-packages-with-the-management-console. Hope this helps. Thanks! ... View more

@AnnaMarkose: Please try this test as well from the Beacon machine.  1.) Logon to https://developer.microsoft.com/en-us/graph/graph-explorer using the same credentials that were supplied on the Beacon connection to generate the refresh token 2.) Call this API - https://graph.microsoft.com/v1.0/reports/getOffice365ActiveUserDetail(period='D90'). More information about this API can be found here: https://docs.microsoft.com/en-us/graph/api/reportroot-getoffice365activeuserdetail. 3.) Check the response code after you call the API. If you see a response code 200, then you are good. However, if you see any other response code, then you are running into some network issues on your end. Hope this helps. Thanks! ... View more

@AnnaMarkose : And the Reports Reader role is a must. By that I mean, the user's Global Admin or Cloud Application Administrator role may be taken away once the token is generated, but the Report Reader role should always be assigned to the user, even after the generation of the token. Without that, the Usage step will always fail.  ... View more

In the past, we have seen a different error when the roles were missing. However, since the usage is failing quickly as per your logs, it will be important to check if you have the minimum roles provided to the user who generated the RefreshToken. ... View more

Hi! The Support team should be able to provide a tentative ETA\ETR for the content requests. Please work with them through the case to get the information. Thanks! ... View more

Hi @winvarma , Yes, you are correct. This information is internally used by the Support team to track a request with our Content team.  Thanks! ... View more