I will suggest looking at the MSI log file to find details about the error.  Also, if the error code is 1618, check in the Task Manager to see if there are any other instances of msiexec.exe running. Kill all of them before you rerun the Agent install again. Hope this helps. ... View more

Hi @nagaeendra: Based on your comment that the max SoftwareFileID is less than half the max value of the Identity column, you should try to reseed the Identity value for the SoftwareFile table. I see you have a case with Support on this topic and they will give you the SQL to reseed the SoftwareFile table. ... View more

It is possible that this issue is only encountered from the beacon machine. You can work with our Support team to get information on how to manually generate the refreshtoken from any other machine. And then you just need to paste  the refreshtoken in the beaconUI rather than trying to generate it. Hope this helps. ... View more

Hi,  Can you try a different browser to log into Flexnet Manager? It is possible that the issue is only happening with a specific browser. Thanks! ... View more

Hi Khalil, I will suggest you try the new agent as a test and check if it gives better results. In regards to understanding the root cause, I will suggest you work with our Support team by opening a Support case. It will be good to give information on the results with the new agent to the Support team also. Hope this helps. Thanks! ... View more

Hi Khalil, Have you tried the latest version of the agent(ndtrack) on this machine and checked if it gives you any better results? There are optimizations made in new releases of the agent and hence, it may be useful to try with the newer version of the agent and check if the issue persists. Thanks, Alpesh ... View more

This YouTube Playlist on FNMS may also be helpful to get a high-level idea of various views in FNMS --  https://www.youtube.com/watch?v=cLMH4js406g&list=PLCuhlHqMRwWr-mLmBmi-kBQDRyCcnTl3p Thanks! ... View more

@sourav_sengupta  I agree with Ben. Please reach out to our Support team and they should be able to help resolve the issue for you. Thanks! ... View more

@diegocarvejani : You see these errors in the log because these AppV packages are managed by the AppV server you have put the Powershell script on. We run this command against the AppV Server to get the list of packages hosted by the Server: https://docs.microsoft.com/en-us/powershell/module/appvserver/get-appvserverpackage?view=win-mdop2-ps?  When you add an AppV package to the AppV server, it prompts for a UNC path where the package could be found. So if the path does not exist, then the AppV package will not be of any value. You should try to remove the AppV package from the AppV server and then run the AppV Powershell Script. Here is the Microsoft article, which mentions how you can add a package to the AppV server: https://docs.microsoft.com/en-us/windows/application-management/app-v/appv-add-or-upgrade-packages-with-the-management-console. Hope this helps. Thanks! ... View more

@AnnaMarkose: Please try this test as well from the Beacon machine.  1.) Logon to https://developer.microsoft.com/en-us/graph/graph-explorer using the same credentials that were supplied on the Beacon connection to generate the refresh token 2.) Call this API - https://graph.microsoft.com/v1.0/reports/getOffice365ActiveUserDetail(period='D90'). More information about this API can be found here: https://docs.microsoft.com/en-us/graph/api/reportroot-getoffice365activeuserdetail. 3.) Check the response code after you call the API. If you see a response code 200, then you are good. However, if you see any other response code, then you are running into some network issues on your end. Hope this helps. Thanks! ... View more

@AnnaMarkose : And the Reports Reader role is a must. By that I mean, the user's Global Admin or Cloud Application Administrator role may be taken away once the token is generated, but the Report Reader role should always be assigned to the user, even after the generation of the token. Without that, the Usage step will always fail.  ... View more

In the past, we have seen a different error when the roles were missing. However, since the usage is failing quickly as per your logs, it will be important to check if you have the minimum roles provided to the user who generated the RefreshToken. ... View more

Hi @Smitty987 ! Are you seeing this behavior post the FNMS 2020 R1.1 cloud release? Or are you talking about the FNMS 2020 R1 cloud/OnPrem release? Thanks! ... View more

Hi! The Support team should be able to provide a tentative ETA\ETR for the content requests. Please work with them through the case to get the information. Thanks! ... View more