- Flexera Community
- :
- FlexNet Manager
- :
- FlexNet Manager Forum
- :
- All Data Imports sitting in a pending state and does not complete
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Subscribe
- Mute
- Printer Friendly Page
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
All Data Imports sitting in a pending state and does not complete
Good day community
We are experiencing an issue where all of our Data Imports are sitting in a pending state. They do not complete. We recently upgraded to 2020 R1.
We have checked the following:
- All services are running on the batch server
- All iis application pools are started and are running with the correct account on the web, batch and inventory server
- All logs show no errors at all
- All the data imports zip files are sitting in the D:\ProgramData\Flexera Software\Beacon\IntermediateData on the batch server. It's stuck there
- I have added the command timeout in the registry and it is set to 8 hrs
Please advise urgently 🙂
This thread has been automatically locked due to inactivity.
To continue the discussion, please start a new thread.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hi,
Have you checked if something is stuck in the BatchProcessor?
BatchProcessTaskConsole.exe list-tasks
Best regards,
Markward
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
@mfranz - yes there are stuck jobs since the past 2 days. Even if i kill the tasks. When the imports happens again they sit in a pending state
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hi,
try to reset the user and password in the Microsoft IIS application pools where ever your Flexera service account can be found there.
Restart IIS, that should help...
Thanks & best regards
Oliver
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
@Oliver, @mfranz
That was done twice already. Any other suggestions
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hi,
Is there any log indicating what process exaclty is stuck? Is it importing the zip files, a reader or a writer?
Best regards,
Markward
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
@mfranz - The zip files get uploaded from the beacon and are stuck on the batch server. Nothing happens after
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
You mentioned, your import tasks were pending in the Batch Process Scheduler. I would guess there must be one process currently active, blocking the system. They can't be all pending, can they?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
@mfranz - From what i see they are all in a pending state
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Do you see any errors in the Batch Processor or Batch Processor Scheduler log files?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
@kclausen - No errors in the logs
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
- Can you clear the Scheduler/Batch Processor completely?
- What has led to this? A migration? Did you copy the database from anywhere else?
- Did it work before?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
@mfranz -
Cleared both, but problem still persists
We only upgraded, we did not migrate. So it is the original DB. We upgraded from 2019 R1 to 2020 R1
It last worked 5 days ago.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Do you Batch Process log files show ANY activity?
Have your verified that the Batch Processor and Batch Process Scheduler services are running. If not, try to manually start them. If they are running, then restart the servers and recheck the activity in the Log Files.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Looks like the compliance calculation from the morning is still running. You should check the log for this process from ...\Compliance\Logging\ComplianceReader
