Good day community
We are experiencing an issue where all of our Data Imports are sitting in a pending state. They do not complete. We recently upgraded to 2020 R1.
We have checked the following:
Please advise urgently 🙂
Oct 26, 2020 12:50 AM
Have you checked if something is stuck in the BatchProcessor?
Oct 26, 2020 04:04 AM
@mfranz - yes there are stuck jobs since the past 2 days. Even if i kill the tasks. When the imports happens again they sit in a pending state
Oct 26, 2020 04:14 AM
try to reset the user and password in the Microsoft IIS application pools where ever your Flexera service account can be found there.
Restart IIS, that should help...
Thanks & best regards
Oct 26, 2020 04:20 AM
Is there any log indicating what process exaclty is stuck? Is it importing the zip files, a reader or a writer?
Oct 26, 2020 05:30 AM
@mfranz - The zip files get uploaded from the beacon and are stuck on the batch server. Nothing happens after
Oct 26, 2020 05:35 AM
You mentioned, your import tasks were pending in the Batch Process Scheduler. I would guess there must be one process currently active, blocking the system. They can't be all pending, can they?
Oct 26, 2020 05:39 AM
Do you see any errors in the Batch Processor or Batch Processor Scheduler log files?
Oct 26, 2020 06:45 AM
Oct 26, 2020 07:28 AM
Cleared both, but problem still persists
We only upgraded, we did not migrate. So it is the original DB. We upgraded from 2019 R1 to 2020 R1
It last worked 5 days ago.
Oct 26, 2020 07:32 AM
Do you Batch Process log files show ANY activity?
Have your verified that the Batch Processor and Batch Process Scheduler services are running. If not, try to manually start them. If they are running, then restart the servers and recheck the activity in the Log Files.
Oct 26, 2020 07:41 AM
Looks like the compliance calculation from the morning is still running. You should check the log for this process from ...\Compliance\Logging\ComplianceReader
Oct 26, 2020 10:10 AM