All Data Imports sitting in a pending state and does not complete

[IronManMK10]

Good day community

We are experiencing an issue where all of our Data Imports are sitting in a pending state. They do not complete. We recently upgraded to 2020 R1.

We have checked the following:

• All services are running on the batch server
• All iis application pools are started and are running with the correct account on the web, batch and inventory server
• All logs show no errors at all
• All the data imports zip files are sitting in the D:\ProgramData\Flexera Software\Beacon\IntermediateData on the batch server. It's stuck there
• I have added the command timeout in the registry and it is set to 8 hrs

Please advise urgently 🙂

[mfranz]

Hi,

Have you checked if something is stuck in the BatchProcessor?

BatchProcessTaskConsole.exe list-tasks

Best regards,

Markward

[iammanzi]

@mfranz - yes there are stuck jobs since the past 2 days. Even if i kill the tasks. When the imports happens again they sit in a pending state

[oqueck]

Hi,

try to reset the user and password in the Microsoft IIS application pools where ever your Flexera service account can be found there.

Restart IIS, that should help...

Thanks & best regards

Oliver

[iammanzi]

@Oliver, @mfranz 

That was done twice already. Any other suggestions