There are 4 severity levels used to classify a case. Please select the appropriate severity to help with case routing.
Severity |
Service |
Definition |
Characterized by... |
Critical – 1 |
Follow the Sun |
The product can’t be used. No workaround exists. |
|
Serious -2 |
Normal Business Hours |
The product can’t be used but a work-around exists. |
|
Medium -3 |
Normal Business Hours |
The product is useable with a moderate workaround that can be provided. |
|
Low – 4 |
Normal Business Hours |
The product is useable with a simple workaround or fix. |
|
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Jun 30, 2020 01:26 PM - edited Jun 30, 2020 01:35 PM
Hello,
Can we restrict only certain people to see compliance results data (for specific publishers)?
For example, Only specific employees can see Oracle/IBM
Other SAM professional can see all other publishers but not Oracle/IBM
Thanks
@mikib88 - I recommend you submit your question as a new Post in the Community to get a better response rather than adding to an unrelated KB Article.