Activity in Community Hub
[Resolved] Notice: Access Issues with Customer Resources
Update: A solution was implemented and access to resources was restored for those affected users. Original Post (Nov 11, 2024 07:57 AM PST) We are aware some users may be experiencing issues trying to access certain customer resources, such as the...
New Revenera Community – Coming November 25th
Update (Nov 13, 2024 10:40 AM PST) The launch of the new Revenera Community has been rescheduled for November 25, 2024. To accommodate this change, the existing community will be in maintenance mode from November 22nd at 5:00 PM PST - until the launc...
Coming Soon: A New Revenera Community
We are excited to announce the upcoming launch of a new Revenera Community, redesigned to make it easier to find valuable resources, connect with product experts, and stay up-to-date with the latest product news. We look forward to unveiling the new ...
Revenera Documentation Site Cache Issue Resolved
During the period of December 15-December 20, a cache setting was mistakenly changed on the Revenera Documentation site, docs.revenera.com. Although this issue is now resolved, for any pages that you viewed during that date interval, your browser cac...
Enhanced Domain Support on Revenera Community
In our ongoing effort to maintain security posture, Revenera enabled enhanced domains for the Revenera Community on October 6, 2023. Support for enhanced domains required changing the domain name for several community pages, including but not limited...
[Resolved]: Load More fails on knowledge base landing pages
Summary Product knowledge base pages are experiencing an issue with loading more articles. Symptoms The Load More button fails to load articles on the product knowledge base page. Users will then see the following message: Steps to Reproduce Naviga...
[COMPLETED] Scheduled Maintenance: Revenera Community
Update: Maintenance completed at approximately 5:22 AM CDT. Please notify technical support if you observe any issues. Original Post (Apr 12, 2023 04:54 PM) Revenera Community will undergo site maintenance on April 17th and will incur an outage up ...
Case Portal Enhancements - February 2023
Title: Case Portal Enhancements - February 2023Introduction: In October 2022, we introduced the ability to view product defects (bugs) and their resolution status on the Case Portal. Since feature launch, we've gathered customer feedback and deployed...
[Resolved]: Issue with Case Comment Notifications
Resolved: The fix has been verified and is now in the community. Customers will now received notifications of case comment updates by the Support team. Original Post (Feb 10, 2023 08:11 AM) There is a known issue with cases where notifications are...
Incident: Case Portal Fails to Load
Some users may experience issues while attempting to access the case portal. The issue seems to be related to information stored in the cache. To resolve the issue, try clearing your browser's cookies and cache. For Google Chrome: Click the three do...
Upcoming Case Portal Enhancements
Starting October 24, 2022, we are making it easier for customers to look up the status of their product issues filed through support cases. Once this change is rolled out, customers will see the following changes in the case portal: New tabs to fil...
How to View Product Issue Status
To view the status of your product issues submitted through a support case: Log into the Revenera Community (Note: requires customer-level community access)Navigate to Get Support -> Case PortalClick the Bugs tab This new display option lists all sup...
How to View Your Support Cases
To view support cases you've submitted: Log into the Revenera Community (Note: requires customer-level community access)Navigate to Get Support -> Case Portal NOTE: To view all support cases belonging to your organization, you need to enable the All...
How to join Customer Events
Revenera hosts various customer events to provide product updates, share best practices, and keep in touch with our customers. To participate in these events and ensure the optimal user experience, please see the instructions below. Register for an ...
IMPORTANT: Upcoming Change to Product and License Center Access
To standardize user login between the Product and License Center download sites, we are rolling out changes to the Product and License Center on June 1, 2022. Below you’ll find information about the coming changes and their impact to Product and Lic...