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Activity in Community Hub

Revenera Documentation Site Cache Issue Resolved

During the period of December 15-December 20, a cache setting was mistakenly changed on the Revenera Documentation site, docs.revenera.com. Although this issue is now resolved, for any pages that you viewed during that date interval, your browser cac...

phowe by Revenera Community Admin
  • 586 Views
  • 1 replies
  • 0 kudos

Enhanced Domain Support on Revenera Community

In our ongoing effort to maintain security posture, Revenera enabled enhanced domains for the Revenera Community on October 6, 2023. Support for enhanced domains required changing the domain name for several community pages, including but not limited...

cvirata by Revenera Community Admin
  • 436 Views
  • 0 replies
  • 0 kudos

[COMPLETED] Scheduled Maintenance: Revenera Community

Update: Maintenance completed at approximately 5:22 AM CDT. Please notify technical support if you observe any issues.  Original Post (Apr 12, 2023 04:54 PM) Revenera Community will undergo site maintenance on April 17th and will incur an outage up ...

cvirata by Revenera Community Admin
  • 476 Views
  • 0 replies
  • 0 kudos

Case Portal Enhancements - February 2023

Title: Case Portal Enhancements - February 2023Introduction: In October 2022, we introduced the ability to view product defects (bugs) and their resolution status on the Case Portal. Since feature launch, we've gathered customer feedback and deployed...

cvirata by Revenera Community Admin
  • 338 Views
  • 0 replies
  • 0 kudos

[Resolved]: Issue with Case Comment Notifications

Resolved:  The fix has been verified and is now in the community. Customers will now received notifications of case comment updates by the Support team. Original Post (‎Feb 10, 2023 08:11 AM) There is a known issue with cases where notifications are...

cvirata by Revenera Community Admin
  • 1699 Views
  • 0 replies
  • 2 kudos

Incident: Case Portal Fails to Load

Some users may experience issues while attempting to access the case portal. The issue seems to be related to information stored in the cache. To resolve the issue, try clearing your browser's cookies and cache.  For Google Chrome: Click the three do...

cvirata by Revenera Community Admin
  • 850 Views
  • 0 replies
  • 0 kudos

Upcoming Case Portal Enhancements

Starting October 24, 2022, we are making it easier for customers to look up the status of their product issues filed through support cases.  Once this change is rolled out, customers will see the following changes in the case portal: New tabs to fil...

cvirata by Revenera Community Admin
  • 535 Views
  • 0 replies
  • 0 kudos

How to View Product Issue Status

To view the status of your product issues submitted through a support case: Log into the Revenera Community (Note: requires customer-level community access)Navigate to Get Support -> Case PortalClick the Bugs tab This new display option lists all sup...

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cvirata by Revenera Community Admin
  • 479 Views
  • 0 replies
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How to View Your Support Cases

To view support cases you've submitted: Log into the Revenera Community (Note: requires customer-level community access)Navigate to Get Support -> Case Portal NOTE: To view all support cases belonging to your organization, you need to enable the All...

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cvirata by Revenera Community Admin
  • 629 Views
  • 0 replies
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How to join Customer Events

Revenera hosts various customer events to provide product updates, share best practices, and keep in touch with our customers. To participate in these events and ensure the optimal user experience, please see the instructions below.  Register for an ...

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cvirata by Revenera Community Admin
  • 725 Views
  • 0 replies
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Changes to Product and License Center Access

This article contains a set of FAQs related to the Product and License Center changes scheduled for June 1, 2022. The purpose of the FAQs is to help prepare affected customers and provide guidance to ensure a successful migration.   Who is affected ...

cvirata by Revenera Community Admin
  • 1551 Views
  • 0 replies
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Update: Notification of new sub processor

Note: This only impacts FlexNet Operations Cloud ALM customers who are hosted on Flexera's AWS Environments. In order to continue to deliver the excellent service that you have grown to expect from Flexera, we will be engaging, Snowflake, Inc. as a ...

cvirata by Revenera Community Admin
  • 1313 Views
  • 0 replies
  • 0 kudos