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[Resolved]: Load More fails on knowledge base landing pages

[Resolved]: Load More fails on knowledge base landing pages

Summary

Product knowledge base pages are experiencing an issue with loading more articles. 

Symptoms

The Load More button fails to load articles on the product knowledge base page. Users will then see the following message:

KB Load Error.JPG

Steps to Reproduce

  1. Navigate to a product's knowledge base site
  2. Scroll to the bottom of the recent article list
  3. Click the Load More button

Workaround

Instead of scrolling through knowledge base articles, please execute a search for the knowledge base article. This will bypass the Load More option. 

Fix Version and Resolution

We are currently working to resolve this issue and will update this post once it is resolved. 

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Version history
Last update:
‎May 03, 2023 02:50 PM
Updated by:
Revenera Community Admin Revenera Community Admin
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