Community How Tos

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Community How Tos

How to Open a Case with Support

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If your account is tied to a company with a maintenance contract, you have permissions to open new support cases and view your previously submitted support cases. To Open a Case Sign in Go to the "Get Support" menu - it will be near the middle of t...
by Community Manager cvirata Community Manager

Change View to See All Cases

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If your account is tied to a company with a maintenance contract, you have permissions to view cases you submitted. If you have supervisory access, you can also view all cases submitted by your organization. To View All Cases Sign in Go to the "Get...
by Community Manager cvirata Community Manager

How to Filter Case by Status

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If your account is tied to a company with a maintenance contract, you have permissions to view cases you submitted. To Filter by Status Go to the "My Cases" screen. Select the vertical dot menu and select the status you wish to filter by.
by Community Manager cvirata Community Manager

How to Download Your Cases

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If your account is tied to a company with a maintenance contract, you have permissions to download cases. To Download Go to the "My Cases" screen. Scroll to the bottom of the page and click the "Export List" button
by Community Manager cvirata Community Manager

What are user ranks?

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Pioneer? Trailblazer? Legend and more? You’ve probably seen these names on your profile page and next to names in the forums. These categories, called user ranks, are a fun way to recognize increasing contribution to the community. As you participate...
by Community Manager cvirata Community Manager

Community Getting Started Guide

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As you're exploring Flexera Community, you likely want maximize your experience. Never fear! This is a full roadmap for you from start to success. Phase 1: Get Set Up Fill out your profile. Hit the avatar icon on the top right of your screen. Selec...
by Community Manager cvirata Community Manager