Community How Tos

Community How Tos

Using Revenera Community Search

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The Revenera Community is your primary resource for information about Revenera product. The community search taps into various Revenera content resources and provides you with the results in a single search interface. This article points out key com...
by Community Manager cvirata Community Manager

Refine Your Community Search

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Refine your searches with search operators and the advanced search filter to find what you are looking for in less time. Our search provides three Boolean operators, an exact match capability, and two wildcards—for terms and characters respectively....
by Community Manager cvirata Community Manager

Error when creating a support ticket

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If you observe the error above when submitting your support ticket in the case portal, please try the following troubleshooting options - Option 1: Cancel the case creation and logout/log back into the community Option 2: Try a different browser O...
by Community Manager cvirata Community Manager

Opening a Support Case

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To open a case, select "Get Support" and "Open New Case." Open Case Form You'll be directed to an online form with several fields. Please add as much detail as available to get the most out of the case. COMMUNITY Our online community has tw...
by Community Manager cvirata Community Manager

How to Access Content in Our Learning Center

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To access our content in the Learning Center: Sign-in Click on "Learning Center," located in the top navigation menu option "Other Resources" Click on the appropriate product tile Select the appropriate course tile Click the "Register" button For ...
by Community Manager cvirata Community Manager

Best Practices for Case Submission

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You may find you need help beyond community forums, our documentation and learning opportunities. Read on for case best practices. Submitting a detailed case helps everyone act more quickly toward a resolution. So be as thorough as possible when fi...
by Community Manager cvirata Community Manager

Case Watcher Functionality

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Users creating and updating cases may add Case Watchers. These individuals will receive a Case Watcher notification email if there are any changes to a specific Case to which the Watcher has been applied. To Add a Case Watcher: Create a case In the...
by Community Manager cvirata Community Manager

Tips and Tricks for Using Classic Community Search

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The Revenera community search bar allows you to search for knowledge base articles, forum questions, product announcements, and much more. The community allows for advanced searching to enable you to find what you need. The Flexera community suppor...
by Community Manager cvirata Community Manager

How to Approve Product and License Center Requests

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If you are listed as the key contact for your company's account, you will manage access to the Product and License Center. Once you receive notification (via email) that a request is submitted, follow these steps: Sign in Click "Get Support" in t...
by Community Manager cvirata Community Manager

Subscribe to a label

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When users subscribe to a label, they are notified by email when a new post is created with the label. One thing to note about labels is that they are applied at the forum, knowledge base or blog level. Thus, predefined labels and subscriptions to l...
by Community Manager cvirata Community Manager

About Accepted Solutions

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Users who post the first message i can mark one of the replies as an accepted solution. After a solution is accepted, the original message is marked as solved, and the reply is marked as a solution. Marking a reply as an accepted solution helps comm...
by Community Manager cvirata Community Manager