Community How Tos

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Community How Tos

Best Practices for Case Submission

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You may find you need help beyond community forums, our documentation and learning opportunities. Read on for case best practices. Submitting a detailed case helps everyone act more quickly toward a resolution. So be as thorough as possible when fi...
by Community Manager cvirata Community Manager

Case Watcher Functionality

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Users creating and updating cases may add Case Watchers. These individuals will receive a Case Watcher notification email if there are any changes to a specific Case to which the Watcher has been applied. To Add a Case Watcher: Create a case In the...
by Community Manager cvirata Community Manager

Linking your Community Account to your Organization

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In order to have access to our Support Case Portal, Product and License Center and customer-only resources like the Learning Center, community users must have their individual community account login tied to their organization's account that has act...
by Community Manager cvirata Community Manager

Tips and Tricks for Searching in the Flexera Community

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The Flexera community search bar allows you to search for knowledge base articles, forum questions, product announcements, and much more. The community allows for advanced searching to enable you to find what you need. The Flexera community support...
by Community Manager cvirata Community Manager

How to Approve Product and License Center Requests

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If you are listed as the key contact for your company's account, you will manage access to the Product and License Center. Once you receive notification (via email) that a request is submitted, follow these steps: Sign in Click "Get Support" in t...
by Community Manager cvirata Community Manager

How to Access the Product and License Center

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To access the Product and License Center: Sign in Click on "Other Resources" and select "Product and License Center" From there, find your which column your product is in and select the “Let’s Go” option. If this is your first time accessing the p...
by Community Manager cvirata Community Manager

Subscribe to a label

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When users subscribe to a label, they are notified by email when a new post is created with the label. One thing to note about labels is that they are applied at the forum, knowledge base or blog level. Thus, predefined labels and subscriptions to l...
by Community Manager cvirata Community Manager

About Accepted Solutions

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Users who post the first message i can mark one of the replies as an accepted solution. After a solution is accepted, the original message is marked as solved, and the reply is marked as a solution. Marking a reply as an accepted solution helps comm...
by Community Manager cvirata Community Manager

Create a Signature

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Signatures are a great way to connect and add personality in the community! For example, signatures may include contact information, reminders to accept solutions, or quotes - really anything that first within our guidelines (no overt selling or sh...
by Community Manager cvirata Community Manager

How to Filter Case by Status

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Updated 3 June 2019 If your account is tied to a company with a maintenance contract, you have permissions to view cases you submitted. To Filter by Status Go to the "My Cases" screen. Click on the "Filter" button Click on the Status menu to open...
by Community Manager cvirata Community Manager

How to Open a Case with Support

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If your account is tied to a company with a maintenance contract, you have permissions to open new support cases and view your previously submitted support cases. To Open a Case Sign in Go to the "Get Support" menu - it will be near the middle of t...
by Community Manager cvirata Community Manager

How to View All Cases from Your Company

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If your account is tied to a company with a maintenance contract, you have permissions to view cases you submitted. To Filter by Status Go to the "My Cases" screen. Click on the "Filter" button Check the "All Company Cases" checkbox Click on the ...
by Community Manager cvirata Community Manager

How to Filter Case by Status

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If your account is tied to a company with a maintenance contract, you have permissions to view cases you submitted. To Filter by Status Go to the "My Cases" screen. Select the vertical dot menu and select the status you wish to filter by.
by Community Manager cvirata Community Manager

How to Download Your Cases

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If your account is tied to a company with a maintenance contract, you have permissions to download cases. To Download Go to the "My Cases" screen. Scroll to the bottom of the page and click the "Export List" button
by Community Manager cvirata Community Manager

What are user ranks?

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Pioneer? Trailblazer? Legend and more? You’ve probably seen these names on your profile page and next to names in the forums. These categories, called user ranks, are a fun way to recognize increasing contribution to the community. As you participate...
by Community Manager cvirata Community Manager