Community How Tos

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Community How Tos

Error when creating a support ticket

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If you observe the error above when submitting your support ticket in the case portal, please try the following troubleshooting options - Option 1: Cancel the case creation and logout/log back into the community Option 2: Try a different browser O...
by Revenera Community Admin cvirata Revenera Community Admin

Using the Open Case Window Screen

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OPEN CASE To open a case, select "Get Support" and "Open New Case." Open Case Form You'll be directed to an online form with several fields. Please add as much detail as available to get the most out of the case. COMMUNITY Our online commu...
by Revenera Community Admin cvirata Revenera Community Admin

How to Access Content in Our Learning Center

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To access our content in the Learning Center: Sign-in Click on "Learning Center," located in the top navigation menu option "Other Resources" Click on the appropriate product tile Select the appropriate course tile Click the "Register" button
by Revenera Community Admin cvirata Revenera Community Admin

Best Practices for Case Submission

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You may find you need help beyond community forums, our documentation and learning opportunities. Read on for case best practices. Submitting a detailed case helps everyone act more quickly toward a resolution. So be as thorough as possible when fi...
by Revenera Community Admin cvirata Revenera Community Admin

Case Watcher Functionality

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Users creating and updating cases may add Case Watchers. These individuals will receive a Case Watcher notification email if there are any changes to a specific Case to which the Watcher has been applied. To Add a Case Watcher: Create a case In the...
by Revenera Community Admin cvirata Revenera Community Admin

Tips and Tricks for Searching in the Flexera Community

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The Flexera community search bar allows you to search for knowledge base articles, forum questions, product announcements, and much more. The community allows for advanced searching to enable you to find what you need. The Flexera community support...
by Revenera Community Admin cvirata Revenera Community Admin

How to Approve Product and License Center Requests

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If you are listed as the key contact for your company's account, you will manage access to the Product and License Center. Once you receive notification (via email) that a request is submitted, follow these steps: Sign in Click "Get Support" in t...
by Revenera Community Admin cvirata Revenera Community Admin

Subscribe to a label

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When users subscribe to a label, they are notified by email when a new post is created with the label. One thing to note about labels is that they are applied at the forum, knowledge base or blog level. Thus, predefined labels and subscriptions to l...
by Revenera Community Admin cvirata Revenera Community Admin

About Accepted Solutions

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Users who post the first message i can mark one of the replies as an accepted solution. After a solution is accepted, the original message is marked as solved, and the reply is marked as a solution. Marking a reply as an accepted solution helps comm...
by Revenera Community Admin cvirata Revenera Community Admin

Create a Signature

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Signatures are a great way to connect and add personality in the community! For example, signatures may include contact information, reminders to accept solutions, or quotes - really anything that first within our guidelines (no overt selling or sh...
by Revenera Community Admin cvirata Revenera Community Admin

How to Filter Case by Status

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Updated 3 June 2019 If your account is tied to a company with a maintenance contract, you have permissions to view cases you submitted. To Filter by Status Go to the "My Cases" screen. Click on the "Filter" button Click on the Status menu to open...
by Revenera Community Admin cvirata Revenera Community Admin