Community Help

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Welcome! Have any community related issues or questions? Please post here and a Flexera Community team member will get back to you shortly.

NOTE: If you have any product specific questions, please post them on the appropriate product forum. To do that, click on the product under 'Find My Product' section of the community homepage.

Community Help

Cancelling/removing reserve option from the ansyslm.opt file

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Dear Sir/Madam,I have an option file (ansyslmd.opt) including reservation "RESERVE 1 ansys GROUP abc"). I would like to cancel/remove this reservation. How can i remove this option? I tried several things (rereading the license file without having an...
by toroslu Flexera beginner

Flexnet Publisher TLS support

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Hi Team,I am currently using Flexlm 11.3 of software and 11.9.1 of embedded version.I wanted to check when was the TLS support introduced for Flexlm and if any of these versions support TLS?Thank you!
by shans1 Flexera beginner

Volume serial number

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Hello, The VM (Factory Talk Historian/PI Database Server) is hosted on an HP BL460C Gen9/Gen10 Blade running VMWare ESXi 6.5. The VM files and disks are on a shared Datastore (VMFS 6) residing on an DELL/EMC Unity 450F. Then VM gets backed up daily ...
by upiotrek Flexera beginner

RESOLVED: Open New Case Window Down

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Update 15 January at 1:53 pm CST: The issue has been resolved and the case portal is functioning. Thank you for your patience! We are experiencing issues with the open case window in our online support portal. Our team is actively working to trou...
by Community Manager KPBussey Community Manager

Files in the Application Target Folder are not getting installed

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I have an InstallShield installScript project. When I run the project the files in the "Application Target Folder" are not getting copied to to the target directory during installation. Does anyone know what might the issue might be?Side notes:In th...
by Gelsing Flexera beginner

InstallShield LE and Installshield Lite not playing nicely together !!

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I have VS2015 Pro and VS2019 Pro on my machine. I use Installshield LE with VS2015. I recently purchased/installed Installshield Lite for VS2019. Now I'm having weird problems (possible cache related?).For example, I opened an older project in VS2019...
by robin_riley Flexera beginner