Community Help

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Welcome! Have any community related issues or questions? Please post here and a Revenera Community team member will get back to you shortly.

NOTE: If you have any product specific questions, please post them on the appropriate product forum. To do that, click on the product under 'Find My Product' section of the community homepage.


Community Help

Information about the case page

This information will assist you with getting the most out of the case by filling in the areas that you need.

Community

Our online community has two branches for different sets of products. The selection defaults to the community you were on before opening a case.

If you don't see your product in the picklist, please select the alternative option in the Community drop-down.

Product

To optimize case routing, please select your product in this dropdown.

SEVERITY

There are 4 severity levels used to classify a case:

Severity 1 - Critical: Production use of the software is stopped or so severely impacted that authorized end users cannot reasonably use it. You must call-in by phone to notify our team, in addition to submitting the case.

Severity 2 - High: Use of the software can continue; however, productivity is significantly decreased.

Severity 3 - Medium: Major software documented features are unavailable, but a workaround is available, or less significant software documented features are unavailable with no reasonable workaround.

Severity 4 - Low: An issue that involves an inquiry regarding a routine technical issue; information requested on application capabilities, navigation, installation or configuration.

Volume serial number

0 0 282
Hello, The VM (Factory Talk Historian/PI Database Server) is hosted on an HP BL460C Gen9/Gen10 Blade running VMWare ESXi 6.5. The VM files and disks are on a shared Datastore (VMFS 6) residing on an DELL/EMC Unity 450F. Then VM gets backed up daily ...
by upiotrek Flexera beginner

RESOLVED: Open New Case Window Down

0 0 270
Update 15 January at 1:53 pm CST: The issue has been resolved and the case portal is functioning. Thank you for your patience! We are experiencing issues with the open case window in our online support portal. Our team is actively working to trou...
by Community Manager KPBussey Community Manager

Incorrect Versions

0 0 361
the product golang-tools is showing versions that are not on the release schedule: https://github.com/golang/tools/releases
by TS0047409 Pilgrim

RESOLVED: Community Sign-in Offline

0 0 256
UPDATE 6 November 2019 at 5:17 pm CST: The issue has been resolved and sign-in is functioning. Thank you for your patience! We are experiencing issues with Community Sign-in related to our Salesforce instance. Our team is actively working to troub...
by Community Manager KPBussey Community Manager

MAX licences per user

0 0 249
As a consumer of a licensed application, is it possible to apply a per user restriction against each user using the options file.We want to restrict the number of licences any single user can check out at any one time, but don't want to have to enter...
by matbradford Flexera beginner

Flexera software

0 0 243
Hi Flexera Community,I'm pretty new to this community and have just started using Flexera recentlySo I wonder if Flexera could remove applications or not?For example there are some installs of application ABC in our environment (shopify ecommerce). ...
by jasondao Flexera beginner

Can Flexera remove/uninstall software?

0 1 481
Hi Flexera Community, Can Flexera remove applications?e.g there are 100 installs of application ABC in our environment. We have no licenses for it and we want to remove it from all the devices the Flexera agent has picked it up on. Can we send a comm...
by kaytee Flexera beginner

Where is the options menu?

0 2 803
The Community Getting Started Guide says to Curate you feed and your notifications on mobile and web.Click on Find My Product - InstallShieldClick on the options menu (3 dots)!!! I do not see and options menu or 3 dots.Please clarify?
by jsclarktexas Occasional contributor
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