Community Help

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Welcome! Have any community related issues or questions? Please post here and a Flexera Community team member will get back to you shortly.

NOTE: If you have any product specific questions, please post them on the appropriate product forum. To do that, click on the product under 'Find My Product' section of the community homepage.

Community Help

System Search to Custom Action to force old product to uninstall

0 0 6
We have a previous version of a product that was installed using Wise Installation Systems. It is not MSI based so I can't use the lookup of old install to remove it. I can look up the path to the unwise.exe (uninstall applicaiton) and log file path ...
by angela Flexera beginner

how to call one msi from another using installshield pro?

0 0 7
Hi, We wanted to invoke welcome dialog,license agreement dialog first before the pre-requisite (which has installation of another exe) followed by post-installation script. To achieve the above flow, we have planned to build seperate MSI for pre-requ...
by javasaran Flexera beginner

Install hangs on status message "Publishing product information"

0 0 30
I am using InstallShield 2018 to deploy a Delphi project. When I install on a Win10 Microsoft Surface Pro, the installation appears to hang, displaying the status message “Publishing product information”. I have waited over 20 minutes before aborting...
by carroll Flexera beginner

Getting unknown error when trying to update software

0 0 16
Hi,I'm using FlexNet Connect 11, when trying to update software version, I'm getting the below message in the logs (ISUStrace):DownloadManager:4912)[6\18 11:23:10:489]: ProxyDetector: WinHttp session initialized(DownloadManager:4912)[6\18 11:23:10:49...
by YuvalZ Pilgrim

Error Extracting Support Files: Access Denied

0 0 28
Good evening.I am having issues installing software using the Installshield software. As you can clearly see in the screenshot, the installer crashes right at the point in the screenshot. I am currently running a Windows Seven Professional, sixty-fo...
by TurtleShroom Pilgrim

Account ID and Product ID for InstallShield Pro 2016

0 1 164
I signed up for an account without entering Account ID and Product ID, which is required to open a support case. No one here has a clue about an "order confirmation email", which apparently is the source of this information. I do have a serial numb...
by tbomgardner Flexera beginner

Where is the options menu?

0 2 329
The Community Getting Started Guide says to Curate you feed and your notifications on mobile and web.Click on Find My Product - InstallShieldClick on the options menu (3 dots)!!! I do not see and options menu or 3 dots.Please clarify?
by jsclarktexas Occasional contributor