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Community Information

Changes to Product and License Center Access

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This article contains a set of FAQs related to the Product and License Center changes scheduled for June 1, 2022. The purpose of the FAQs is to help prepare affected customers and provide guidance to ensure a successful migration. Who is affected ...
by Revenera Community Admin cvirata Revenera Community Admin

Update: Notification of new sub processor

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Note: This only impacts FlexNet Operations Cloud ALM customers who are hosted on Flexera's AWS Environments. In order to continue to deliver the excellent service that you have grown to expect from Flexera, we will be engaging, Snowflake, Inc. as a ...
by Revenera Community Admin cvirata Revenera Community Admin

Coming Soon: New Rank Structure

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In the coming weeks, we will be rolling out major changes to the way our Community Rank structure works. Your rank will change as a result of this rollout. When are you making the change? The switch is planned to happen overnight on November 30th,...
by Revenera Community Admin cvirata Revenera Community Admin

SPAM & Phishing

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Here at Revenera, we strive to provide a safe and welcoming platform for all users of the Revenera Community. We have zero-tolerance for SPAM or other inappropriate comments and posts. Per the community guidelines, these types of messages will be de...
by Revenera Community Admin cvirata Revenera Community Admin

[Resolved]: Case Portal Access Issue

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Update: We've deployed a fix for the case portal issue and believe this to be resolved. For the fix to take effect, please log out then log back into the community prior to accessing the case portal. This may require clearing your cookies and cache. ...
by Revenera Community Admin cvirata Revenera Community Admin

[RESOLVED]: Error signing into the community

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Update: The team believes they have resolved the issue and users should be able to log into their community account. If you continue to experience the error, please contact the technical support team by phone for further assistance. Original Post:...
by Revenera Community Admin cvirata Revenera Community Admin

Revenera Community Release 8.22.21

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8.22.21 was a significant release for the Revenera Community with a handful of new features as well as bug fixes and minor tweaks. New Features Threaded Discussions and Inline Replies: To better organize discussions and keep context meaningful, we h...
by Community Manager AustinG Community Manager

[RESOLVED]: Unable to Open Support Cases

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Latest Update: The issue with case submission has been resolved. Please resume submitting your support cases via the online case form. If you continue to experience issues, please first try clearing your browser cache and restart your browser. If th...
by Revenera Community Admin cvirata Revenera Community Admin

[Workaround Available]: Product and License Center Access Issue

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Update: We've identified the issue and will deploy a solution by the end of next week. Until the fix can be implemented, the Support team has been provided a workaround to help customers overcome the error. If you are unable to access the Product an...
by Revenera Community Admin cvirata Revenera Community Admin

[Completed]: Enhanced Searching on the Revenera Community

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Final Update: The new searching capabilities and user interface are available on the Revenera Community. -------------------------------------------------------------------------------------------------------------------------------------------- Up...
by Revenera Community Admin cvirata Revenera Community Admin

[RESOLVED]: Case Portal Outage - December 1, 2020

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Update: We've identified and resolved the issue with our case portal. You should now be able to select your product and product version to submit your Support case. Please let us know if you encounter any issues with the case portal. We appreciate ...
by Revenera Community Admin cvirata Revenera Community Admin