Community Information

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Community Information

[RESOLVED]: Case Portal Outage - December 1, 2020

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Update: We've identified and resolved the issue with our case portal. You should now be able to select your product and product version to submit your Support case. Please let us know if you encounter any issues with the case portal. We appreciate ...
by Community Manager cvirata Community Manager

Coming Soon: New Revenera Documentation Site

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Continuing with our rebranding efforts, we are happy to announce that we are launching a new Documentation site dedicated to hosting Revenera product documentation. This new site will be available by early next week. After that, you will be able to ...
by Community Manager cvirata Community Manager

CRITICAL: Community Stability Issues - July 24, 2020

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We've received reports of issues with accessing and submitting cases on the community. This was due to system issues experienced by our community service provider. They have since restored their service and are continuing to monitor. Should you conti...
by Community Manager cvirata Community Manager

[Resolved]: Case Portal Issues

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Updated The Community site and IT team have released a fix to the Support Case Portal. This should be operational now. If you continue to experience issues with case visibility or submission, please contact the Flexera Technical Support team by phon...
by Community Manager cvirata Community Manager

Enhancements to Support Case Portal

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On Friday, March 20th we will be releasing enhancements to the Flexera Software Case Portal. These enhancements include: The Get Support > My Cases menu option will be renamed to Get Support > Case Portal The case portal menu option now redirec...
by Community Manager cvirata Community Manager

Coronavirus Customer Communication | March 16, 2020

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To our customers and partners, I’m sure this is one of many emails you’ve received about this. While we posted a similar message on our Customer Community last week, I felt it was important to get this in your inbox proactively, so you know that we...
by Flexera jryan Flexera

COVID-19: Flexera Preparations

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Flexera is committed to the health and safety of our employees, our customers, and business partners. Under the guidance of Flexera's Global Health and Safety Team, Flexera has implemented several measures to reduce impact to our business executi...
by Community Manager cvirata Community Manager