Community Information

[RESOLVED]: Unable to Open Support Cases

Latest Update: The issue with case submission has been resolved. Please resume submitting your support cases via the online case form. If you continue to experience issues, please first try clearing your browser cache and restart your browser. If th...

cvirata Community Manager Jun 11, 2021

Case Portal

[Workaround Available]: Product and License Center Access Issue

Update: We've identified the issue and will deploy a solution by the end of next week. Until the fix can be implemented, the Support team has been provided a workaround to help customers overcome the error. If you are unable to access the Product an...

cvirata Community Manager May 26, 2021

[Resolved]: Community Connectivity Issues and Limited Functionality

Update: We've resolved the connectivity issues and services should now be fully operational. If you are still experiencing issues with signing into the community or accessing its features, please contact the Revenera Technical Support by phone for a...

cvirata Community Manager May 11, 2021

Outage

[Completed]: Enhanced Searching on the Revenera Community

Final Update: The new searching capabilities and user interface are available on the Revenera Community. -------------------------------------------------------------------------------------------------------------------------------------------- Up...

cvirata Community Manager Mar 04, 2021

enhancement

[RESOLVED]: Case Portal Outage - December 1, 2020

Update: We've identified and resolved the issue with our case portal. You should now be able to select your product and product version to submit your Support case. Please let us know if you encounter any issues with the case portal. We appreciate ...

cvirata Community Manager Dec 01, 2020

Case Portal Outage

[Completed]: Revenera Community Scheduled Maintenance - October 15, 2020

Latest Update: The planned enhancement has been implemented and all issues have been resolved. This scheduled maintenance is now complete. Thank you for your patience while we worked to improve our customer support experience. Update Post (Oct 19, ...

cvirata Community Manager Oct 13, 2020

Case Portal Community Enhancements Open Cases Scheduled Maintenance

Coming Soon: New Revenera Documentation Site

Continuing with our rebranding efforts, we are happy to announce that we are launching a new Documentation site dedicated to hosting Revenera product documentation. This new site will be available by early next week. After that, you will be able to ...

cvirata Community Manager Aug 11, 2020

Community Enhancements

[Completed]: Revenera Community Scheduled Maintenance - July 31, 2020

Updated Post The schedule maintenance was completed successfully and all services are operational. Customers will now see the Revenera Community url as: https://community.flexera.com/t5/Revenera-Community/ct-p/Revenera_Community Should you experience...

cvirata Community Manager Jul 29, 2020

Outage Scheduled Maintenance

CRITICAL: Community Stability Issues - July 24, 2020

We've received reports of issues with accessing and submitting cases on the community. This was due to system issues experienced by our community service provider. They have since restored their service and are continuing to monitor. Should you conti...

cvirata Community Manager Jul 24, 2020

Outage

[COMPLETED]: Revenera Community Emergency Maintenance - July 23, 2020

An emergency maintenance is scheduled on July 23, 2020 at 6PM PDT to resolve an issue with our "Choose Your Community" page. This maintenance may require an outage of about one hour. During this time, some parts of the Revenera Community may be inac...

cvirata Community Manager Jul 23, 2020

Emergency Maintenance Outage

[COMPLETED]: Revenera Community Scheduled Maintenance - July 7, 2020

This scheduled maintenance includes a minor change to the Open New Case form used for submitting Revenera Support cases. The Community field value has been updated from 'Flexera Software Community' to 'Revenera Community' to reflect our new brand. ...

cvirata Community Manager Jul 07, 2020

Open Cases Scheduled Maintenance

[COMPLETED]: Flexera Software Community Scheduled Maintenance – May 8, 2020

Update: The scheduled maintenance has completed successfully. All services continue to be operational. Should you encounter any issues submitting a support case, please review this help article. Flexera will be performing scheduled maintenance on ...

cvirata Community Manager May 07, 2020

Case Portal Scheduled Maintenance

Support Case Portal Enhancements Continued

We continue to enhance our Flexera Software Case Portal to give users a positive experience. Today, we made the following enhancements to the Open New Case form: You can toggle the product and product version pick-lists based on the Community sele...

cvirata Community Manager Apr 08, 2020

Case Portal Community Enhancements

[COMPLETED]: Flexera Software Community Scheduled Maintenance - April 8, 2020

Flexera will be performing scheduled maintenance on the Open New Case functionality. This maintenance is being done to improve user experience in opening cases. This maintenance is expected to last two hours and you may experience downtime or perfor...

cvirata Community Manager Apr 07, 2020

Case Portal Community Enhancements Scheduled Maintenance

[RESOLVED]: Intermittent Case Portal Access Issues

UPDATE: Our team has identified the problem and implemented a fix to the Case Portal. Case Portal access should now be restored and stable. Should you continue to experience issues, please let us know and we will look into this for you. Again, we s...

cvirata Community Manager Apr 06, 2020

Case Portal Company News Support

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