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Community Information

Revenera Documentation Site Cache Issue Resolved

0 1 452
During the period of December 15-December 20, a cache setting was mistakenly changed on the Revenera Documentation site, docs.revenera.com. Although this issue is now resolved, for any pages that you viewed during that date interval, your browser cac...
by Revenera Community Admin phowe Revenera Community Admin

Enhanced Domain Support on Revenera Community

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In our ongoing effort to maintain security posture, Revenera enabled enhanced domains for the Revenera Community on October 6, 2023. Support for enhanced domains required changing the domain name for several community pages, including but not limited...
by Revenera Community Admin cvirata Revenera Community Admin

[Resolved]: Load More fails on knowledge base landing pages

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Summary Product knowledge base pages are experiencing an issue with loading more articles. Symptoms The Load More button fails to load articles on the product knowledge base page. Users will then see the following message: Steps to Reproduce Navig...
by Revenera Community Admin cvirata Revenera Community Admin

Case Portal Enhancements - February 2023

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Title: Case Portal Enhancements - February 2023Introduction: In October 2022, we introduced the ability to view product defects (bugs) and their resolution status on the Case Portal. Since feature launch, we've gathered customer feedback and deployed...
by Revenera Community Admin cvirata Revenera Community Admin

[Resolved]: Issue with Case Comment Notifications

2 0 1452
Resolved: The fix has been verified and is now in the community. Customers will now received notifications of case comment updates by the Support team. Original Post (‎Feb 10, 2023 08:11 AM) There is a known issue with cases where notifications are...
by Revenera Community Admin cvirata Revenera Community Admin

Incident: Case Portal Fails to Load

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Some users may experience issues while attempting to access the case portal. The issue seems to be related to information stored in the cache. To resolve the issue, try clearing your browser's cookies and cache. For Google Chrome: Click the three d...
by Revenera Community Admin cvirata Revenera Community Admin

Upcoming Case Portal Enhancements

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Starting October 24, 2022, we are making it easier for customers to look up the status of their product issues filed through support cases. Once this change is rolled out, customers will see the following changes in the case portal: New tabs to fi...
by Revenera Community Admin cvirata Revenera Community Admin

Changes to Product and License Center Access

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This article contains a set of FAQs related to the Product and License Center changes scheduled for June 1, 2022. The purpose of the FAQs is to help prepare affected customers and provide guidance to ensure a successful migration. Who is affected ...
by Revenera Community Admin cvirata Revenera Community Admin

Update: Notification of new sub processor

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Note: This only impacts FlexNet Operations Cloud ALM customers who are hosted on Flexera's AWS Environments. In order to continue to deliver the excellent service that you have grown to expect from Flexera, we will be engaging, Snowflake, Inc. as a ...
by Revenera Community Admin cvirata Revenera Community Admin

Coming Soon: New Rank Structure

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In the coming weeks, we will be rolling out major changes to the way our Community Rank structure works. Your rank will change as a result of this rollout. When are you making the change? The switch is planned to happen overnight on November 30th,...
by Revenera Community Admin cvirata Revenera Community Admin

SPAM & Phishing

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Here at Revenera, we strive to provide a safe and welcoming platform for all users of the Revenera Community. We have zero-tolerance for SPAM or other inappropriate comments and posts. Per the community guidelines, these types of messages will be de...
by Revenera Community Admin cvirata Revenera Community Admin

[Resolved]: Case Portal Access Issue

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Update: We've deployed a fix for the case portal issue and believe this to be resolved. For the fix to take effect, please log out then log back into the community prior to accessing the case portal. This may require clearing your cookies and cache. ...
by Revenera Community Admin cvirata Revenera Community Admin