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Community Information

[Resolved]: Case Portal Issues

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Updated The Community site and IT team have released a fix to the Support Case Portal. This should be operational now. If you continue to experience issues with case visibility or submission, please contact the Flexera Technical Support team by phon...
by Community Manager cvirata Community Manager

Enhancements to Support Case Portal

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On Friday, March 20th we will be releasing enhancements to the Flexera Software Case Portal. These enhancements include: The Get Support > My Cases menu option will be renamed to Get Support > Case Portal The case portal menu option now redirec...
by Community Manager cvirata Community Manager

Coronavirus Customer Communication | March 16, 2020

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To our customers and partners, I’m sure this is one of many emails you’ve received about this. While we posted a similar message on our Customer Community last week, I felt it was important to get this in your inbox proactively, so you know that we...
by Flexera jryan Flexera

COVID-19: Flexera Preparations

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Flexera is committed to the health and safety of our employees, our customers, and business partners. Under the guidance of Flexera's Global Health and Safety Team, Flexera has implemented several measures to reduce impact to our business executi...
by Community Manager cvirata Community Manager

Support Chat Pilot Program

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Flexera is constantly looking for innovative ways to enhance the support experience we provide our customers. One feature we believe our customers would benefit from is the ability to chat with a support agent. So, beginning Monday, August 5th, we a...
by Community Manager cvirata Community Manager

CEO Message: Welcome to our new Flexera Community

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Hi Everyone, I welcome you to our brand new Community. We built this community to make it easier for you to get the support you need while also providing the opportunity that will allow you to better connect with both your colleagues and experts in...
by Community Manager cvirata Community Manager

June 2019 Community Case Management Update

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There is good news for all of you who use support through the Flexera Community. As of this last weekend, you have access to the case management portal features you’ve come to expect. I appreciate your patience during this transition. Back in Apr...
by Community Manager cvirata Community Manager

Flexera Software Community Guidelines

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Welcome! The Flexera Software Community is where all of us share knowledge and gain insight on Flexera products. We aim to ensure this is an inclusive and inviting experience. While we encourage lively conversation, we do insist that you follow our g...
by Community Manager cvirata Community Manager

Community Terms & Conditions

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THE FLEXERA COMMUNITY TERMS OF SERVICE Following are the Terms of Service for THE FLEXERA COMMUNITY Use of the FLEXERA COMMUNITY Site indicates you accept these terms. If you do not accept these terms, do not use the FLEXERA COMMUNITY Site. PURPOS...
by Community Manager cvirata Community Manager