The fix has been verified and is now in the community. Customers will now received notifications of case comment updates by the Support team.
Original Post (Feb 10, 202308:11 AM)
There is a known issue with cases where notifications are not being sent to customers when new case comments are created by the technical support team. A fix will be deployed during the weekend of February 17th. Until then, the support team will be sending emails, instead of posting case comments to notify customers of updates.