IMPORTANT: Upcoming Change to Product and License Center Access

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To standardize user login between the Product and License Center download sites, we are rolling out changes to the Product and License Center on June 1, 2022. Below you’ll find information about the coming changes and their impact to Product and License Center access. For more details, we’ve also prepared a Changes to Product and License Center Access knowledge base article.

Who is affected by the Product and License Center changes?

The planned changes affect users who directly log into the Product and License Center using this link: https://flexerasoftware.flexnetoperations.com

NOTE: Product and License Center users who log into the Revenera Community and access the Product and License Center via the Downloads page are not affected by the upcoming changes and no further action is required by these users.

How is the Product and License Center changing?

On June 1, 2022, users will observe the following changes on the Product and License Center:

• A password reset email will no longer be sent when a password reset is initiated from the Password Finder. Meaning users will no longer be able to reset their password directly via the Product and License Center site after their login expires.
• New users will no longer be able to add themselves to an existing Product and License Center account using the Register to Account.

How do these changes affect existing access to the Product and License Center?

Existing Product and License Center users will continue to have access to the Product and License Center after June 1, 2022; however, they will no longer be able to reset their user password from this site. We recommend users start accessing the Product and License Center using the Community Downloads page going forward.

NOTE: Accessing the Product and License Center using the Downloads page will require a Revenera Community login that has either Product and License Center Administrator or User permissions.

What do customers need to do?

To assist existing Product and License Center users with this change, those who’ve logged into the Product and License Center on or after January 1, 2019, will be pre-registered into the Revenera Community. By May 15, 2022, these users will receive a “Welcome to Flexera/Revenera” email containing their community username. We recommend users add the community@flexera.com email address to their safe sender list, to ensure receipt of this email.

Upon receiving the email, we ask users to do the following:

1. Within 48 hours of receiving the email, click the link to create your community password.
2. Log into the Revenera Community with your new community username and password.

NOTE: Users who do not confirm their community user registration before it expires will need to contact Revenera Technical Support for assistance.

3. Navigate to the Downloads page (Other Resources -> Product and License Center).
4. Click the Let’s Go button on the left side of the page. This will redirect you to the Product and License Center.

If you should encounter any issues, please contact the Revenera Technical Support for assistance.

Revenera is focused on implementing these changes with minimal disruption to customers. We appreciate your patience as we continue to strive for customer experience excellence. If you have any questions or concerns about the upcoming changes, please send them to revenera-community@revenera.com.