Community How Tos

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Community How Tos

How to View Product Issue Status

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To view the status of your product issues submitted through a support case: Log into the Revenera Community (Note: requires customer-level community access) Navigate to Get Support -> Case Portal Click the Bugs tab This new display option lists all...
by Revenera Community Admin cvirata Revenera Community Admin

How to View Your Support Cases

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To view support cases you've submitted: Log into the Revenera Community (Note: requires customer-level community access) Navigate to Get Support -> Case Portal NOTE: To view all support cases belonging to your organization, you need to enable the ...
by Revenera Community Admin cvirata Revenera Community Admin

Error when creating a support ticket

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If you observe the error above when submitting your support ticket in the case portal, please try the following troubleshooting options - Option 1: Cancel the case creation and logout/log back into the community Option 2: Try a different browser O...
by Revenera Community Admin cvirata Revenera Community Admin

Opening a Support Case

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To open a case, select "Get Support" and "Open New Case." Open Case Form You'll be directed to an online form with several fields. Please add as much detail as available to get the most out of the case. COMMUNITY Our online community has tw...
by Revenera Community Admin cvirata Revenera Community Admin