[Incident]: Some users report they are unable to access the case portal. Please see this community notice for more information.

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How to View Your Support Cases

How to View Your Support Cases

To view support cases you've submitted:

  1. Log into the Revenera Community (Note: requires customer-level community access)
  2. Navigate to Get Support -> Case Portal

NOTE: To view all support cases belonging to your organization, you need to enable the All Company Cases filter. Please see the How to View All Cases from your Company article for details.

The case portal divides your support cases into three tabs:

  • Open Cases: Displays new or actively being worked on cases.
  • Bugs: Displays any support cases associated with a product issue. 
  • All Cases: Displays all support cases which is not associated with a product issue. This includes closed cases and product enhancements. 

Click on the tab to display the desired list of support cases.

ViewSupportCases.jpg

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Last update:
‎Oct 20, 2022 06:38 PM
Updated by:
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