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Community How Tos
Refine Your Community Search
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Refine your searches with search operators and the advanced search filter to find what you are looking for in less time. Our search provides three Boolean operators, an exact match capability, and two wildcards—for terms and characters respectively....
How to Subscribe to a Page and Modify your Subscription Notification Settings
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Subscriptions are a great way to receive updates on community discussions, knowledge base article additions, and blog posts. We recommend every customer subscribe to their product(s) and confirm their desired notification frequency. Below are instru...
How to View Your Order and Maintenance Information
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If you'd like to see your order, product, and maintenance information navigate to the following pages on the community. Please note you will need to log into the community to access the pages mentioned below. Your order information is located under ...
How to Access Content in Our Learning Center
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To access our content in the Learning Center: Sign-in Click on "Learning Center," located in the top navigation menu option "Other Resources" Click on the appropriate product tile Select the appropriate course tile Click the "Register" button For ...
Case Watcher Functionality
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Users creating and updating cases may add Case Watchers. These individuals will receive a Case Watcher notification email if there are any changes to a specific Case to which the Watcher has been applied. To Add a Case Watcher: Create a case In the...
Linking your Community Account to your Organization
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In order to have access to our Support Case Portal, Product and License Center and customer-only resources like the Learning Center, community users must have their individual community account login tied to their organization's account that has act...
Tips and Tricks for Using Classic Community Search
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The Revenera community search bar allows you to search for knowledge base articles, forum questions, product announcements, and much more. The community allows for advanced searching to enable you to find what you need. The Flexera community suppor...
How to Approve Product and License Center Requests
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If you are listed as the key contact for your company's account, you will manage access to the Product and License Center. Once you receive notification (via email) that a request is submitted, follow these steps: Sign in Click "Get Support" in t...
How to Access the Product and License Center
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To access the Product and License Center: Sign in Click on "Other Resources" and select "Product and License Center" From there, find which column your product is located in and select the “Let’s Go” option. If this is your first time accessing th...
Subscribe to a label
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When users subscribe to a label, they are notified by email when a new post is created with the label. One thing to note about labels is that they are applied at the forum, knowledge base or blog level. Thus, predefined labels and subscriptions to l...
About Accepted Solutions
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Users who post the first message i can mark one of the replies as an accepted solution. After a solution is accepted, the original message is marked as solved, and the reply is marked as a solution. Marking a reply as an accepted solution helps comm...
Create a Signature
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Signatures are a great way to connect and add personality in the community! For example, signatures may include contact information, reminders to accept solutions, or quotes - really anything that first within our guidelines (no overt selling or sh...
How to Filter Case by Status
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Updated 3 June 2019 If your account is tied to a company with a maintenance contract, you have permissions to view cases you submitted. To Filter by Status Go to the "My Cases" screen. Click on the "Filter" button Click on the Status menu to open...
How to Open a Case with Support
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If your account is tied to a company with a maintenance contract, you have permissions to open new support cases and view your previously submitted support cases. Opening a Support Case To open a support case: Log in to the Revenera Community. Open...
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