App Broker Discussion Forum | Flexera Community Support

Solved Procurement Integration

A customer is looking to integrate App Broker with their Oracle based procurement tool. In order to make that connection, would that be done by using the ITSM Integration portion of the Site Management section of App Portal? I see there is an option ...

Remedy Integration - ITSM operations failing after Remedy DB refresh

Our customer recently conducted a DB refresh in their Remedy environment. Since then we cannot create new records. We are receiving an error "Error while performing ITSM operations Exception has been thrown by the target of an invocation. Error (879...

Software leasing expiration emails not being sent

We have enable software leasing in App portal, but it does not send the lease expiring email. Has anyone successfully setup leasing and had the notification work?App Portal 2017 R2 (12.5.1.0)

Solved Service Account - interactive or non-interactive

Hello,Our App Portal service account in an interactive account. We want to change this to non-interactive for security reasons.I looked through the installation guides and it looks as though we only need a non-interactive account. Would there be any...

Permissions needed for User Impersonation

We are trying to determine what "Admin Security" or/or "Catalog Security" permissions are needed for a user to create and delete User Impersonations in App Portal. Our hope was that we could grant this ability to some of our support folks, without gr...

Solved Flexible Approval Keywords

Just want to confirm that 'Flexible Approval - Approval Keywords' and 'Flexible Approval - Reject Keywords' ARE case sensitive.From my testing they seem to be.Thanks.

Is there an automated way to pull unlicensed Flex ID's into App Portal?

Is there an automated process to bring in Flex ID's into App Portal for unlicensed applications? We are also having a hard time matching what we have to what is actually in the ARL

"Show Installed Apps" not working

In our environment (AP2019 R1 SP1), we are integrated with FlexNet manager and have the "Show Installed Apps" option enabled in the console, but when browsing the catalog items, this indicator is not displaying as expected. What else could be cau...

Solved Approvals bypassed

I have a strange anomaly with 2 requests submitted yesterday for the same user. The user submitted 2 separate requests for the same general catalog item that has 7 levels of approval. The request logs show an insert to approval process for all the ...

Solved What does the Uninstall Date represent?

In App Broker when kicking off a reclamation campaign, the Uninstall Date looks to be in the future. For instance, a policy that was started this morning shows a 3:47pm uninstall date for today. Is this the expected uninstall date based on SCCM sched...

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