We have few items that have 2 approvers (sequential), noticing some are pending for 2nd level approver.Would it be possible to get a SQL query to pull a report that list the order#, Request, Title, user for the items that are pending for 2nd level ap...
Managers do get Approval notifications, but 'ApprovalEmails.log' not getting updated.Few months ago SCCM was moved to a different server, suspecting something got disabled at that time.Which configuration file to check?Thanks
We have an odd issue. We want to embed the App Portal Link in a PowerPoint presentation. For some reason it does not open properly. We don't see the ribbon bar or categories. It works fine from Outlook or Word. We have tried different browsers (...
Verifying: Does the "Advance License Check" need to be turned on for the Workflow<Conditions<Catalog Item check for "When license is not available" is checked?
When adding a required question (for requester or approver) to an existing template all requests submitted prior and with approvals in place, the request can't be processed by the approvers because the question on prior requests before the change wer...
Set the Permissions tab to a user expecting that user to be able to see all request for that Catalog Item in the My Request tab. The show all request search switch is not available and/or should it be? Please give an explanation how this is suppose t...
We are trying to recreate the Remedy Incident Status Management Service Wrapper and the Service Request Status Management Service Wrapper in our App Portal/Remedy integration. When I test the Third-party integration settings the response is valid, bu...
If a license is setup in FNMS with a Restriction for an Enterprise Group, does the App Broker license check or Advance License Check affected by the target device in that Enterprise Group with no license available? Will it reserve a license according...
Hello, we're using App Portal in our company for service requests. Unfortunately we have the following case when using App Portal on a completely new installed Windows Client.The user is prompted to start the installation of a *.CAB file >> See attac...
I am trying to understand what the following 3 default operations do for the ITSM Remedy integration. These were automatically generated when we created the connection to Remedy. Our current workflow is Catalog Item Checkout > Approval > Remedy Servi...
