About adam_cutler

adam_cutler · ‎Apr 28, 2021

Thanks Jim. From what I understand punch outs make it so the traditional methods of purchasing are no longer needed (getting on the phone or working with a person). It's a connection between a buyers procurement system and a sellers e-commerce site that helps suppliers provide real-time catalog information to buyers. So basically a shopping cart style of experience with a real time pricing and availability on the back end.

adam_cutler · ‎Apr 28, 2021

Not sure if this should be posted in Flexera One Forum or the App Broker Forum, but I have a few questions for an upcoming IT Asset Requests implementation that don't seem to be answered in any documentation hoping I could get some clarification on. 1. If a customer has a UAT and a Production instance of IT Asset Requests and needs to copy data from one to the other, can the customer do that on their own or would they need to open a ticket with Flexera to get this done? 2. I've been told before that the following fields can be synced from IT Asset Requests to ServiceNow when SN is used as the front end, when it comes to catalog item details - Title, Descriptions, Icon and Deployment Configuration. We are also wondering if any additional fields can be synced over, primarily Notes and Special Approvers? 3. When IT Asset Requests is eventually upgraded, how are customized workflows handled? Are there any steps that need to be taken by the customer to ensure continuity? 4. Is Reverse DNS an option for discovery as it is with App Broker? Thanks!

adam_cutler · ‎Apr 26, 2021

Follow up question for this custom integration with a procurement system - does the integration you did previously simply draft a PR with the procurement system, or does it/can it do an actual integration with punch outs? For this customer they use Coupa.

adam_cutler · ‎Apr 20, 2021

Thanks Jim, The initial test I ran with the attached package I got the expected result of an almost immediate failure in App Broker, but now when trying to run subsequent tests using the exact same package, catalog item and test machine the requests are not failing and instead stay in a "processing" state. Any idea why this might be occurring?

adam_cutler · ‎Apr 15, 2021

Perfect! I found the entry in the DB under the WD_Localizations table, but being able to make the change in the UI is of course more preferable.

adam_cutler · ‎Apr 15, 2021

Where in App Broker is it possible to change the message displayed when a customer attempts to add a Catalog Item to the cart that has no available licenses? I found that there was a fix (IOJ-1814724) for this capability for version 2017, but can't seem to find where/how to perform this change.

adam_cutler · ‎Apr 07, 2021

A customer would like to know if it's possible to import the license cost information into App Broker from a Coupa punch out. My initial thought is that there's no OOTB solution to do that, but wanted to check if there's anything I may be missing?

adam_cutler · ‎Apr 06, 2021

I'm looking for some advice on how to perform a testing scenario that incorporates an installation failure with SCCM, in order to confirm the result in ServiceNow is what we are expecting. Our initial thought is to simply uninstall the SCCM client on the test end-user device before requesting a catalog item and causing an installation failure that way. We would like to know though if that scenario might cause different status information to be sent to ServiceNow in return. Does it matter how the installation fails to App Broker? Is there a better, more recommended way to test a failure?

adam_cutler · ‎Apr 01, 2021

When utilizing OSD with App Broker, but also using ServiceNow as the front end ui - does ServiceNow call the Catalog Item and go through the request in App Broker, or does it call the task sequence directly in SCCM?

adam_cutler · ‎Mar 24, 2021

Does App Broker Cloud also support the powershell-script based bulk import process like the on-premises version does?

adam_cutler · ‎Mar 24, 2021

Thank Charles, Just to follow up a bit here - if choosing not to use Powershell scripts to perform this functionality, can App Broker help to add functionality for O365 accounts that already exist, or can it only create new accounts? Basically just looking for an answer to the post here - https://community.flexera.com/t5/App-Broker-Forum/O365-integration/td-p/91314

adam_cutler · ‎Mar 22, 2021

A customer is wondering why in IIS the ESD site isn't a main site and is instead a subsite/Application. They want to request the creation of a DNS record, but still need the subsite /esd to access it and are looking for an explanation as to why it isn't a main site.

adam_cutler · ‎Mar 17, 2021

I'm looking for some insight on specifically how the App Broker/O365 integration works. I know that it creates user accounts in O365 upon request, but does it handle anything in regards to license allocation? If not, is there a way with App Broker to allocate licenses to users that request O365 applications?

adam_cutler · ‎Mar 16, 2021

A customer is looking into how to best source the icon files for their App Broker catalog items, as their SCCM isn't a good source and the suggested practice of Googling them individually will take a lot of time - is it possible to get these icon files from Technopedia and insert them into App Broker using the bulk import csv/script?

adam_cutler · ‎Mar 11, 2021

A customer is requesting a way to not show the compliance lock (and the out of compliance mouse over message) when the average user logs into App Portal. Not a problem for admins to see this but it implies non-compliance. They had a “normal user” login and he got the same out-of-compliance notification the admins receive. Is this possible? Screenshot attached to show the message.

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Date Last Visited	‎May 10, 2021 01:11 PM

Re: Integration with procurement system

Clarifying questions for IT Asset Requests

Re: Integration with procurement system

Re: Testing deployment failure with SCCM

Re: Change message displayed when CI is added to the cart with no licenses available

Change message displayed when CI is added to the cart with no licenses available

Importing cost from a procurement system

Testing deployment failure with SCCM

OS Deployment with ServiceNow Front End

Is Bulk Import an Option for App Broker Cloud?

Re: License Allocation with O365

Why is App Broker a subsite in IIS?

License Allocation with O365

Icon Files from Technopedia?

Out of compliance notification

Re: Integration with procurement system

Clarifying questions for IT Asset Requests

Re: Integration with procurement system

Re: Testing deployment failure with SCCM

Re: Change message displayed when CI is added to the cart with no licenses available

Change message displayed when CI is added to the cart with no licenses available

Importing cost from a procurement system

Testing deployment failure with SCCM

OS Deployment with ServiceNow Front End

Is Bulk Import an Option for App Broker Cloud?