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App Broker Forum

Forum Posts

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Solved Orlando Compatibility with App Broker

Can I get some information on which versions of App Broker would be compatible with ServiceNow Orlando? A customer is on AB 2019 14.1.0 and is going to have SN upgraded to Orlando and would like to know if an upgrade of AB would also be necessary. 

Solved Deploy App Broker in a DMZ

Do customers ever deploy App Broker within their DMZ's? Would that be recommended or even possible certain scenarios? Is there any documentation around how to do so?

"Purge Email History" not working

For the longest time we would get time-outs when searching thru the Email log in the console, I noticed today that we have over 2.8 million rows in the WD_MailQueue table.   I checked the purge setting which is set to the default of 30 days, but I as...

Solved Wrong User Assigned to New PC's for Request On Behalf

Working to go live with App Broker in the coming weeks, this customer is experiencing the wrong account assigned to a PC when doing request on behalf for new/re-imaged PC's. The users assigned are often the helpdesk technician that sets up the new PC...

Solved FireFox Web Extension

In a previous post regarding the new web extensions there was the following text:In case anyone missed it, we published an update to our Web Extensions installer a couple weeks ago. This release works on Chrome, Edge Chromium, and Firefox (though Fir...

Solved Upload Files

What is the max file size that can be uploaded on the Files tab and through the Upload Files during checkout?  I wasn't able to find that in the guides.

Solved Simple vs Full Recover Model

Although a Simple recover model is recommended (required?) for App Broker's database, if a customer has a policy of using a Full recover model instead, would that be a problem for App Broker in any way?

Your system is not licensed to use this application?.

Hello, We switched to a user based license last week and it all seems good.  However, we have two users that we know of so far that can't access the App Portal.They receive the message stating "Your system is not licensed to use this application."We ...