If using the following, will the Security Group Tab function work and can you send email notifications setup in App Broker General Catalog item? @jdempsey wrote: With regard to general catalog items and ServiceNow, what Flexera Services does if the customer has a requirement to use general catalog items is to add a "dummy" package to them to make them into software catalog items.  Then we also add a custom variable to all catalog items to distinguish between software and general catalog items (e.g. ##Custom_CatalogType## = Software/General  OR  ##Custom_InstallationType## = Manual/Automatic).  Then we extend the schema of the x_fls_appportal_import_service table in ServiceNow to include a field where we can sync this custom variable value.  Once you have those custom values getting synced into the ServiceNow catalog items, you can include a new "if" block in the workflow just before the Submit Order action that will either submit the order (for software catalog items) or skip that step and perform some other action (for general catalog items).  Depending on the scenario, you might make it close the Request/RITM and go directly to the end of the workflow, or you might make it create another catalog task and assign it to some team to take further action before closing the ticket. ... View more

What App Broker features are available with a Cloud Apps Catalog Item sync to ServiceNow? For example if ServiceNow is the Front end user request and you have a Cloud App Catalog item synced to ServiceNow, can you use the "Security Group Tap" feature to add users to AD group? and can you still send notifications from App Broker Catalog Item? ... View more

Where can I modify the Retirement Campaign Notification of a successful uninstall? I tried the  Site Management<Communications<Notification<License Reclamation<My7 Apps - License Reclamation Automatic Uninstall but no effect on the Retirement Campaign. I Don't see one under the Software tab. Please advise ... View more