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App Broker Forum

Forum Posts

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App Portal Catalog Item Alert Box

We are wondering if there is a way to customize the placement of an alert in a catalog item?  We have quite a bit of information in the alert and when it launches (when the user adds the catalog item to the cart), half of the box is cut off.  The box...

App Portal - License Required view

Hello,We are using AppV to deliver apps through App Portal and putting a dollar amount to licensed applications. When a manage goes to approve the request and looks at the details for the software it has a license cost of x amount but also has a lice...

Difference between WD_User and WD_UserEx

We had a request come through that shows no requestor information. When the request is selected under the "User Information" section it states "Primary user data not available." I looked through the Request Logs and found the UniqueUserName for the u...

dbeckner by • Level 10 Champion
  • 2250 Views
  • 7 replies
  • 0 kudos

Grouped items showing license check on unlicensed product

I've grouped two items, one is an unlicensed software, and the other is a general package. The unlicensed product in the bundle shows a license check icon when we review the items. Outside of the bundle, the product does not show a license checkI hav...

Solved User Computer Relationship in ServiceNow

I would like some help understanding how the user/computer relationship information gets transferred from App Broker to ServiceNow, when using ServiceNow as the front end. I get how the information gets to App Broker, but the ServiceNow administrator...

Increase Character Count for Approve/Reject Reason

I'm looking to increase the character count for the Approve and Reject comment boxes if you select the checkbox for a request on the approve/reject view and select the recommendation.I believe I found the option for the reject box in the \App Portal\...

dbeckner by • Level 10 Champion
  • 751 Views
  • 1 replies
  • 0 kudos

AppBroker/App Portal Scheduling Analysis

I am trying to analyze usage of the scheduling functionality against Uninstall and Install requests. Are these the right flags to help me get this data:  WD_PackageRequestsField: AutoDelivery = '0' -> means false, this was a Scheduled requestField: A...

elewis by • Level 4
  • 1432 Views
  • 3 replies
  • 0 kudos

Solved App Broker software optimization- License assignment

Can we auto assign/allot  software licenses from FNMS's license repository to user/device if requested through service now ITSM?To elaborate- I want app broker to automatically assign a spare license in FNMS to users who have requested the software t...