Oct 26, 2021
03:49 PM
Hi we're getting an error that a machine is offline and not present on the JAMF sever when trying to chose a target device. during checkout I am not familiar at all with the JAMF server, but the admin advised that the JAMF instance is fully functional. I have checked logs and the machine is not showing up in any logs, and there are no errors or anything that stands out on the checkout.log Any advice would be much appreciated. Thanks!
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Aug 18, 2021
02:13 PM
We noticed last week that AppPortal began sending approval emails showing negative license counts, even though Flexera shows available licenses. We have confirmed the ARL that is linked to the license is also associated with the catalog item. We ran the API that AppPortal used on the Flexera web server and the correct license count is returned: http://localhost/managesoftservices/complianceapiservice/complianceapiservice.asmx?op=SoftwareLicenseGetAvailableByFlexeraID Then we viewed the available license in the Flexnet Database, we also reviewed all of the reservations. We removed all reservations on the Flexera Database. DECLARE @FlexeraID nvarchar(256) DECLARE @SoftwareTitleID int SET @FlexeraID = 'arl://MGS-APP-00000240056' SELECT @SoftwareTitleID = flexid.SoftwareTitleID FROM dbo.SoftwareRecognitionFlexeraID() AS flexid WHERE flexid.FlexeraID = @FlexeraID SELECT ISNULL(SUM(available.AvailableReservations),0) [Available Licences] FROM ( SELECT SoftwareLicenseID, AvailableReservations FROM dbo.SoftwareLicenseGetAvailableGlobalTable(@SoftwareTitleID) ) AS available Everything we run on the Flexera side is coming back properly, we just don't know where AppPortal is getting negative numbers on the email. This is cumbersome, since we bypass approvals if a license is available, and we're being inundated with approval requests on applications that we have plenty of license for. Any additional suggestions would very helpful. Thanks in advance!
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Aug 10, 2021
06:25 PM
Hi Sunil, We did not have Ignore Include enforcements if any Excluded checked. I have checked that option. We when we view individual DEVICE.log files that are in the exclusion group, the alerts are still running. (AlertCampaign.jpg) We also see that Targeted Devices (TagetedDevices.jpg) on the MyApps tab is blank for all applications listed, however there are alerts being sent out. (Alerts.jpg)
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Jun 04, 2021
10:22 AM
Thank you 🙂
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May 27, 2021
02:01 PM
I've grouped two items, one is an unlicensed software, and the other is a general package. The unlicensed product in the bundle shows a license check icon when we review the items. Outside of the bundle, the product does not show a license check I have tested several different configurations and confirmed Check for license position is not check. They all display the license check if there is an ARL attached.
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Latest posts by DetriaSanders
Subject | Views | Posted |
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343 | Oct 26, 2021 03:49 PM | |
463 | Aug 18, 2021 02:13 PM | |
1173 | Aug 10, 2021 06:25 PM | |
571 | Jun 04, 2021 10:22 AM | |
624 | May 27, 2021 02:01 PM |
Activity Feed
- Posted App Portal Error on a MAC: The Machine Is Not Present on App Broker Forum. Oct 26, 2021 03:49 PM
- Posted AppPortal license count does not match Flexera license count on App Broker Forum. Aug 18, 2021 02:13 PM
- Posted Re: My Apps exclude view on App Broker Forum. Aug 10, 2021 06:25 PM
- Posted Re: Grouped items showing license check on unlicensed product on App Broker Forum. Jun 04, 2021 10:22 AM
- Kudoed Re: Grouped items showing license check on unlicensed product for CharlesW. Jun 04, 2021 10:22 AM
- Posted Grouped items showing license check on unlicensed product on App Broker Forum. May 27, 2021 02:01 PM