Hi we're getting an error that a machine is offline and not present on the JAMF sever when trying to chose a target device. during checkout I am not familiar at all with the JAMF server, but the admin advised that the JAMF instance is fully functional.  I have checked logs and the machine is not showing up in any logs, and there are no errors or anything that stands out on the checkout.log Any advice would be much appreciated.   Thanks!  ... View more

We noticed last week that AppPortal began sending approval emails showing negative license counts, even though Flexera shows available licenses. We have confirmed the ARL that is linked to the license is also associated with the catalog item. We ran the API that AppPortal used on the Flexera web server and the correct license count is returned: http://localhost/managesoftservices/complianceapiservice/complianceapiservice.asmx?op=SoftwareLicenseGetAvailableByFlexeraID  Then we viewed the available license in the Flexnet Database, we also reviewed all of the reservations. We removed all reservations on the Flexera Database. DECLARE @FlexeraID nvarchar(256) DECLARE @SoftwareTitleID int   SET @FlexeraID = 'arl://MGS-APP-00000240056'   SELECT @SoftwareTitleID = flexid.SoftwareTitleID FROM dbo.SoftwareRecognitionFlexeraID() AS flexid WHERE flexid.FlexeraID = @FlexeraID   SELECT ISNULL(SUM(available.AvailableReservations),0) [Available Licences] FROM ( SELECT SoftwareLicenseID, AvailableReservations FROM dbo.SoftwareLicenseGetAvailableGlobalTable(@SoftwareTitleID) ) AS available Everything we run on the Flexera side is coming back properly, we just don't know where AppPortal is getting negative numbers on the email.  This is cumbersome, since we bypass approvals if a license is available, and we're being inundated with approval requests on applications that we have plenty of license for.  Any additional suggestions would very helpful.  Thanks in advance!  ... View more

I've grouped two items, one is an unlicensed software, and the other is a general package. The unlicensed product in the bundle shows a license check icon when we review the items. Outside of the bundle, the product does not show a license check I have tested several different configurations and confirmed Check for license position is not check. They all display the license check if there is an ARL attached.  ... View more