New implementation App Broker with ServiceNow for a customer and they currently have their Software request setup in ServiceNow as Service Request items. They are doing the Workflow in the Service Request for questions and approvals tied to the Catal...
Hi team, we have App portal in one of our Data Center in US and user's who are accessing it from other regions (APAC/EMEA) getting slowness coz of network latency. One obvious solution is to reduce network latency. I am looking for an alternate solut...
Hi Folks, After installation of the "Flexera Software AppPortal 2018" update set in ServiceNow (Quebec), there were 2 errors. I guess, they are associated to the missing pages in modules: Employee App Provision RequestEmployee App Provision Requests ...
We are wondering if there is a way to customize the placement of an alert in a catalog item? We have quite a bit of information in the alert and when it launches (when the user adds the catalog item to the cart), half of the box is cut off. The box...
Hello,We are using AppV to deliver apps through App Portal and putting a dollar amount to licensed applications. When a manage goes to approve the request and looks at the details for the software it has a license cost of x amount but also has a lice...
We have a consistent issue in our environment that when the My Requests results display value is greater than 10 the Approve/Reject tab throws an unexpected error in the UI. Currently the only workaround is to delete the browser cache and open a new ...
We had a request come through that shows no requestor information. When the request is selected under the "User Information" section it states "Primary user data not available." I looked through the Request Logs and found the UniqueUserName for the u...
I've grouped two items, one is an unlicensed software, and the other is a general package. The unlicensed product in the bundle shows a license check icon when we review the items. Outside of the bundle, the product does not show a license checkI hav...
I would like some help understanding how the user/computer relationship information gets transferred from App Broker to ServiceNow, when using ServiceNow as the front end. I get how the information gets to App Broker, but the ServiceNow administrator...
While checking the SLA dashboard all requests showing pending deployment but in My Request most of the requests showing as succeeded.
