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Knowledge Base Articles

Installing the Columbus Inventory Scanner on OSX

Installing the Columbus Inventory Scanner on Mac OS You will need to customise the ColumbusInventoryScanner.tar file before continuing to ensure that the parameters are set for you environment. If you are deploying to the same configuration to mult...

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MEllman by Level 3 Flexeran
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Spider Setup: Existing database name chosen

Symptoms The Setup reports you have chosen a database name to be created, that already exists. Cause You specify a new database to be created, and this database already exists on the SQL server. Resolution Choose a different name for your database, ...

Spider Setup: Existing database is not empty

Symptoms The setup reports a database not being empty. Cause The chosen database was found to have tables, this probably means it has been used before. Resolution Choose another database or let the setup create a database.  

Spider Setup: SQL server collation

Summary Setup reports SQL Server collation as invalid. Symptoms Setup reports SQL Server collation as invalid. Cause As described in System Requirements - SQL Server the collation on the server must be a case insensitive (CI) collation. Resolution Ch...

cheld by Level 3
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Spider Setup: SQL database collation

Summary Spider setup reports SQL database collation as invalid. Cause As described in System Requirements - SQL Server the collation of the databases must be a case insensitive collation, for example SQL_Latin1_General_CP1_CI_AS. Resolution Create a ...

Spider Setup: System Requirements - Microsoft .Net

Summary Setup reports missing valid Microsoft .Net Framework. Symptoms Columbus setup reports missing valid Microsoft .Net Framework.   Cause Some operating systems do not have the required Microsoft .Net Framework installed by default.   Resolution ...

Spider Setup: Incompatible customizing detected

Summary The Spider setup reports an that an incompatible customizing was detected. Cause Customer-specific components such as plug-ins and services created for Spider 6.2 or earlier will no longer work after updating to Spider 6.3, since downward com...

Spider Setup: Queried tenant count

Summary The setup queries your database to find the amount of tenants present. Depending on the number you will be offered to execute the calculation after the setup has finished installing. Symptoms The Spider setup queries your database to find the...

Spider Setup: SQL user privileges

Summary The Spider setup reports you are missing certain privileges for an update. Cause To update the database you need to be either a member of the sysadmin group of the SQL server, or db_owner of the database that is to be updated. Resolution Make...

Spider Setup: System Requirements - SQL Server

Summary The Spider setup reported an error during the prerequisites check for the SQL server. Current Spider version is 6.4.x. Cause This can by caused by one of the following issues. SQL Server Version is not within the allowed range Resolution The ...

Spider Setup: Unicode settings do not match

Summary The Spider setup tells you that the unicode settings do not match. Cause This message is displayed, if the unicode setting in the registry does not match the settings in the database. Often this is seen, when restoring databases from an older...

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