Question: What metrics are used to detail storage and network amounts? Answer: Network metrics are 'Bits' while other metrics such as storage I/O, memory, etc are in 'Bytes.'
Question: How often are the CloudScape appliances updated? Answer: Updates for both the appliance OS and for our custom applications are handled via 'apt'. Approximately every 24 hours the appliance checks our apt repository for any updates and aut...
Question: How utilization information is calculated in the Economics report: Answer: Utilization is calculated using the 95th percentile. The platform will remove the top 5% of utilization to eliminate spikes that will influence the average. This ca...
Question:Which commands are required to discover servers in the CloudScape platform? Answer:The below commands are a hard requirement for successful Discovery and Performance collection on devices. This detail can be found running the SSH or Windows...
Question: Can Cloudscape support discovery of multilingual Operating System ? Answer: The Cloudscape platform can support a single language per environment. If the codec value is set to a value other than the RN150 default value, then you will see...
Question: How long will it take for a Discovery scan to complete? Answer: A Discovery scan take anywhere from a couple of minutes, to a couple of days, or longer in some cases to complete. Completion time will be dependent on the number of subnets, ...
Question: How does the device Discovery process work? Answer: During the Discovery process, the RN150 virtual machine will use ICMP to verify a device is responsive. Once a reply is received, it will then check if WMI, SSH or SNMP ports are open. De...
Question: Which web browser should I use when navigating the Portal? Answer: We have found that web browsers such as IE or Edge can be buggy with our Platform and may not properly work from time to time. For this reason, we recommend and support th...
Question:How does the RN150 collect Linux Version Detail? Answer:The RN150 will collect the contents of /etc/os-release, specifically the value of PRETTY_NAME. If that fails, next the RN150 will proceed to attempt /etc/oracle-release and then /etc/re...
Question: Why is the command "which dmidecode" reporting as INCOMPLETE? Answer: "which: no dmidecode in (/usr/kerberos/bin:/usr/local/bin:/bin:/usr/bin)" Based on the above validation result, this is actually a full command failure, which resulted i...