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Reconciliation Failures

Is anyone else experiencing nightly Reconciliation failures? Our nightly reconciliations have errored out with a "Failed to reconcile licenses with error message Exception has been thrown by the target of an invocation." message. Last successful reconcile was on 4/18, so a week ago.

We do have a high priority ticket open and it is with the engineers working on a hot fix. I'd like to find out if this is just our instance, or if others are experiencing the same thing.

Erick Hacking, CSAM, CHAMP
IT Software Asset Manager, Lead Sr.
(1) Solution

Support said the engineers implemented a hot fix, and that resolved our problem.

Erick Hacking, CSAM, CHAMP
IT Software Asset Manager, Lead Sr.

View solution in original post

(4) Replies

any changes happened after last successful recon.

No. We didn't change anything on our beacons. Engineering indicated it is a bug and they are working on a Hot Fix. I was just curious if anyone else was experiencing the same issue.

Erick Hacking, CSAM, CHAMP
IT Software Asset Manager, Lead Sr.

It is also happening in our instance as well.

Our reconciliation job failed today due to a time out that is happening on step "DeleteFromImportedInstalledFileEvidence".

We first experienced this issue on 03/09/23; the case has been open since then. Engineering did indicate that there is a bug and that they are working on a hotfix.

This isn't the first time that this has happened.

Support said the engineers implemented a hot fix, and that resolved our problem.

Erick Hacking, CSAM, CHAMP
IT Software Asset Manager, Lead Sr.