How duplicate can get created in inventory?

[atique]

If serial number are different then it will create duplicate inventory so is there any other criterial also?

What are the reason where it will create duplicate record?

What are the merging criteria for a record?

[tjohnson1]

In most cases, if the serial number is different then the records will not merge. This is because the serial number is expected to be unique.

The matches and the order in which they are used can be found in the following document: https://docs.flexera.com/fnms/EN/GatherFNInv/index.html#SysRef/FlexNetInventoryAgent/tasks/Common-MatchingRelatedInventory.html