FlexNet Manager Suite Known Issues

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Known Issue: Usage files may not be generated and uploaded from Windows computers which are not turned on for at least 24 hours (IOJ-1902994)

Summary The application usage component in the FlexNet inventory agent does not reliably generate and upload files containing usage metering data unless the computer is turned on (and the agent runs for) longer than the agent’s UploadPeriod preferen...

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Known Issue: Device cloud license model assignments for an application are removed when the inventory import process runs (IOK-756819)

Summary Cloud license model assignments configured using the “Assign Cloud License Model” button on the “Devices” tab when viewing an application record are removed the the inventory import & license reconciliation process runs. Fix status This...

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Known Issue: Windows Docker containers do not appear in the web UI because gathered inventory does not include a container image ID value (IOK-752875)

Summary Details of Windows Docker containers do not appear in the web UI, even if the agent has been configured to gather Docker container details. Details This issue occurs because the agent on Windows does not gather a key data element that is r...

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Known Issue: Import may fail at step "WriteComputers - Insert new computers" with error: The DELETE statement conflicted with the REFERENCE constraint "CloudServiceApplicationWithByol_ComplianceComputer" (IOJ-2228768)

Summary The “writer” phase of the inventory import process may fail with an error message like the following: 2021-10-24 19:12:29,746 [INFO ] WriteComputers - Insert new computers 2021-10-24 19:12:56,731 [INFO ] Failed to execute Writer ...

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Known Issue: "WriteFileEvidence - Insert unmatched evidence" import writer step may fail with error due to FileEvidenceFile.FileEvidenceFileID identity column value reaching limit of 2^31: "Arithmetic overflow error converting IDENTITY to data type int" (IOJ-1898355)

Summary On FlexNet Manager Suite systems where a large volume of unique filenames have been imported, the “WriteFileEvidence - Insert unmatched evidence” inventory writer step may fail due to the FileEvidenceFileID identity column in the FileEvidenc...

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Known Issue: "WriteFileEvidence - Insert unmatched evidence" import writer step may fail with error due to NewFileEvidence_MT.FileEvidenceID identity column value reaching limit of 2^31: "Arithmetic overflow error converting IDENTITY to data type int" (IOJ-2082391)

Summary On FlexNet Manager Suite systems where a large volume of unique filenames have been imported, the “WriteFileEvidence - Insert unmatched evidence” inventory writer step may fail due to the FileEvidenceID identity column in the NewFileEvidence...

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Known Issue: If a component is excluded from consuming a license in ILMT on any computer then all installations of the component on all computers are excluded from consuming in FlexNet Manager Suite/Flexera One ITAM (IOJ-2210706)

Summary When importing inventory from IBM License Metric Tool (ILMT) or HCL BigFix Inventory, if a component has been configured to be exempted from requiring a license on any computer then the component will be exempted from requiring a license in ...

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Known Issue: Identity of users with blank user names is not accessible on "Consumption" tab when viewing a user-based license record (IOK-753385)

Summary User records that have a blank value in their “User name” field cannot be identified when viewing details on the “Consumption” tab of a user-based license record, as the only user identity-related field available in the grid on this grid is ...

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Known Issue: mgsipscan.exe process may fail during discovery operation on beacon without the x86 (32 bit) Visual C++ Redistributable Package for Visual Studio 2013 installed (IOK-752777)

Summary Discovery processes that run mgsipscan.exe on beacons may fail due to a missing a dependency on msvcr120.dll from the x86 (32 bit) Visual C++ Redistributable Package for Visual Studio 2013. Details If the Visual C++ Redistributable Package...

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Known Issue: Imported users with non-NULL value in the Email column and NULL values in all other identity columns get merged to a single user record (IOK-752331)

Symptoms Source user records imported from inventory data sources that contain a value for an email address but no value for other identifying fields (including user name, domain, SAM account name, first name, last name and employee number) are merg...

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Known Issue: ndtrack may consume high CPU usage for an extended period processing RPM package information after logging line "Started package database update for package types '...' into '/var/opt/managesoft/cache/packagedb.cdb'" (IOK-608835)

Summary ndtrack may consume all available CPU resources for an extended period on a Linux computer while processing output from the “rpm --query --all --queryformat […]” command that is used to gather information about installed rpm packages. Detai...

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Known Issue: Package installation attempts when updating agent policy on Flexera One beacons fail with "This component has not been digitally signed by its publisher" because the VerifyCatalogSigned preference is "true" (IOK-750277)

Summary When applying agent policy on Flexera One beacons, attempts to install packages that are part of the policy fail with logging like the following: [6/26/2022 9:43:23 PM (G, 6)] {9708} Installing “InventorySettings[Common]...](1,0,0,0)” [......

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Known Issue: Oracle GLAS (LMS) audit archive may fail to download or be out of date if inventory import log shows an ArgumentOutOfRangeException error associated with the ArchiveOracleLMSAuditEvidence import step (IOK-707920)

Symptoms The Oracle GLAS (previously LMS) audit evidence archive may not be available for download from the Oracle Instances page in the UI, or the contents of the archive may not reflect the latest inventory that has been gathered. A key symptom o...

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Known Issue: Devices deleted from SCCM may not be deleted in FlexNet Manager Suite when the connection to SCCM is configured on the application/batch server (IOJ-2193871)

Summary Inventory device records created in FlexNet Manager Suite 2020 R1 and later for computers imported from an SCCM inventory source are not deleted as expected when: Associated computer records in the SCCM database are deleted or obsoleted; AN...

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Known Issue: Option to enable inventory connection on Data Inputs > Inventory Data page does not appear & requires keyboard navigation to access (IOJ-1813620)

Summary The dropdown list for enabling/disabling connections on the Data Imports > Inventory Data page in the web UI does not show an option to enable connections which are currently disabled. To enable a connection, keyboard navigation must be used...

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Known Issue: Cloud hosting properties on inventory devices may be blank or incorrect if CSPJsonParser.xml file is not included in CustomInventory\ManageSoft\Reader directory (IOJ-2259978)

Summary Inventory device fields related to cloud hosting (such as "Hosted in" and "Instance ID") may be blank or show incorrect values if the FlexNet inventory reader procedures have a custom configuration. Details This issue occurs because a key ...

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Known Issue: CreateVDIUserConnections writer step may fail with error: The INSERT statement conflicted with the FOREIGN KEY constraint "FK_VDIUserConnection_ComplianceUser". (IOJ-2258826)

Summary The CreateVDIUserConnections import writer step may fail with the following error: The INSERT statement conflicted with the FOREIGN KEY constraint "FK_VDIUserConnection_ComplianceUser". The conflict occurred in database "FNMSCompliance", ta...

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Known Issue: Unnecessary high-frequency PVU inventory NDI file uploads may be triggered from devices running Unix-like operating systems by variations in processor clock speed details (IOJ-2258785)

Summary When processor clock speed details change on a managed device running a Unix-like operating system, a new partial inventory NDI file is generated and uploaded by the next IBM PVU inventory scan event, despite no meaningful change affecting P...

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Known Issue: Unnecessary high-frequency PVU inventory NDI file uploads may be triggered when Win32_OperatingSystem.LastBootUpTime or InstallDate changes (IOJ-2247786)

Summary When the Windows operating system bootup time or install date details change (including from time zone changes) on a managed device, a new partial inventory NDI file is generated and uploaded by the next IBM PVU inventory scan event, despite...

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  • Known Issue 182
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