FlexNet Manager Suite Known Issues

Known Issue: Business adapter may fail to read data from CSV file if the "Column delimiter" setting is set to "semicolon" and schema.ini file is used: "The process cannot access the file '<Path>\Schema.ini' because it is being used by another process." (IOK-931509)

Summary When running a business adapter to import data from a CSV file and format details for the CSV file are configured in an associated schema.ini file, the error below may be reported if the Column delimiter setting in the business adapter file ...

Known Issue: Reading data from SCCM may fail at InsertIntoTempApplicationFile step when SCCM import is run on the application and server and the collation of the SCCM database is different from the collation of the compliance database (IOJ-1758508)

Summary The inventory import process may fail at the InsertIntoTempApplicationFile step when reading inventory data from SCCM with logging similar to the following: 2016-04-07 21:52:36,150 [INFO ] Importing from 'JTSMS' [type: SMS] (primary conn...

Known Issue: Setting for archiveEvery="Day" is missing in some nlog config files leading to log files not being rotated (archived) (IOK-1030675)

Summary When updating your inventory beacon to version 18.7.x (2022 R1.7) you may have noticed that the BeaconEngine.log files stopped rotating daily. This is due to a configuration attribute missing in some of the default configuration files. As a ...

Known Issue: Some expected details are not included in discovery.log files (IOK-1139954)

Summary Logging generated in discovery.log files by discovery operations on beacons does not include some expected details due to a misconfiguration in the default BeaconEngine.config file included in some FlexNet inventory beacon versions. Symptom...

Known Issue: Unable to download Oracle GLAS evidence archive if file is 1GB or larger (IOJ-2215238)

Symptoms When attempting to download the Oracle GLAS evidence archive (previously known as the Oracle LMS evidence archive) from the "Oracle Instances" page, the download fails with a web page displaying an error like the following: Server Error in ...

Known Issue: Windows OS name values from .ndi files imported by inventory server (with agent installed on the same server) unexpectedly include partition info (IOJ-1851098)

Summary This article describes a known issue that results in inventory devices records for computers running Windows operating systems appearing with an Operating System field value that contains the OS name followed by the installation partition pa...

Known Issue: Device License Details report does not show last usage dates prior to the period specified on the "Usage Period" property of the application (IOK-1131224)

Summary The Last used date column of the Device License Details report only shows usage dates which are within the period specified by the Usage period property configured on the associated application record. If the last used date of an applicatio...

Known Issue: ADDM staging tool may fail to stage data and report the error: System.IO.IOException: Stream was too long (IOJ-2077955)

Summary The BMC Atrium Discovery and Dependency Mapping (ADDM) staging tool may fail to stage data and report an error like the following: 2019-09-20 10:43:13.727 : ERROR : *** ERROR: An error occurred when attempting to read data from ADDM or whe...

Known Issue: An update to an asset may fail if the update causes changes to a linked inventory device (IOK-1002838)

Summary Processes that attempt to update an asset record may fail if the update causes changes to property values on a linked inventory device record. Details This issue is caused by a logic error affecting operations in the FlexNet Manager Suite ...

Known Issue: HTTP 500 and "Could not load file or assembly" errors may occur after upgrading a beacon to version 2020 R2.2 (16.2) due to web.config file not being updated (IOJ-2183358)

Symptoms After upgrading a FlexNet Manager Suite beacon to the 2020 R2.2 (16.2) release, agent logging may show HTTP 500 "internal server error" failures when attempting to upload and download data from the beacon. For example: [08/03/2021 10:3...

Known Issue: Unnecessary data may be returned when gathering Oracle Fusion Middleware (FMW) inventory data, leading to inventory files being larger than necessary (IOK-750656)

Summary When the FlexNet inventory agent is configured to collect Oracle Fusion Middleware audit data, inventory NDI files that are generated and uploaded may contain additional embedded content which is not strictly necessary to be included as part...

Known Issue: Inventory gathering process may terminate on Unix-like operating systems while gathering Java version details (IOJ-2241253)

Summary Inventory gathering ndtrack processes on Unix-like operating systems may terminate unexpectedly while attempting to gather Java version details if the output from a "java" executable is atypical. Symptoms When this issue occurs, ndtrack pro...

Known Issue: Software license Consumption tab may fail to load with red bar error, and error in webui.log: "Violation of PRIMARY KEY constraint 'PK__#...'. Cannot insert duplicate key in object 'dbo.@InstallsAllocations'" (IOK-1079122)

Summary In FlexNet Manager Suite versions 2022 R2 to 2023 R2, a problem can occur that produces an error similar to the following in the Webui.log when attempting to view the Consumption tab of a license record in the web UI: [ERROR 2023-08-18 10:...

Known Issue: Virtual machines belonging to resource pools may not consume licenses (IOK-1007075)

Summary License consumption for virtual machines belonging to resource pools may not consume most license types (except for IBM PVU licenses) when using FlexNet Manager Suite 2022 R2. Cause This issue is caused by a logic error when processing det...

Known Issue: Errors may be reported when using SAP-related functions in the web UI due to failed configuration of the FNMSAPPortalKey symmetric key in the compliance database because the TRIPLE_DES encryption algorithm is used (IOJ-2189563)

Summary The FNMSAPPortalKey symmetric key configured in the compliance database uses TRIPLE_DES algorithm. Use of this algorithm may cause errors when the compliance database is hosted on SQL Server 2016 or later, and the compatibility level is set...

Known Issue: Errors may be reported when using SAP-related functions in the web UI due to failed configuration of the FNMSAPPortalKey symmetric key in the compliance database if non-default SQL Server password complexity requirements are configured (IOJ-1927439)

Summary A symmetric key named FNMSAPPortalKey is created using a random complex password in the compliance database when SAP-related functionality in FlexNet Manager Suite is used. However if your SQL Server instance is configured with non-standard ...

Known Issue: No consumption is calculated for licenses which use the 'Restrict to OS' setting (IOK-1055905)

Summary Configuring the Restrict to OS setting to anything but “All” on a license record causes the consumption on the license to be 0, and relevant application installations on devices are not covered by the license. Details The following license...

Known Issue: Details about files named java.exe are not included in inventory gathered from Windows computers unless the PerformOracleJavaAuditScan agent preference is set to TRUE (IOK-1060108)

Summary Inventory gathered by the inventory component (ndtrack) does not include details about files named “java.exe” found on Windows computers unless the PerformOracleJavaAuditScan preference is enabled (set to TRUE). Details The intention of th...

Known Issue: Details about unsigned java.exe files are not included in inventory gathered from Windows computers (IOK-1060150)

Summary Inventory gathered by the inventory component (ndtrack) does not include details about files named “java.exe” found on Windows computers that are not signed by a trusted certifying authority (CA). Details This issue only affects files name...

Known Issue: Usage that occurs after the last MMI file is generated in a week is reported in the following week (IOK-1059439)

Summary Application usage that is metered on a computer after the last MMI file containing usage data is generated by the agent in that week may be incorrectly reported as occurring in a subsequent week. Details Application usage details are aggre...