Known Issue: Import may fail at step "WriteComputers - Insert new computers" with error: The DELETE statement conflicted with the REFERENCE constraint "CloudServiceApplicationWithByol_ComplianceComputer" (IOJ-2228768)

[#1]

Summary

The “writer” phase of the inventory import process may fail with an error message like the following:

2021-10-24 19:12:29,746 [INFO ]     WriteComputers - Insert new computers
2021-10-24 19:12:56,731 [INFO ]       Failed to execute Writer 'WriteComputers - Insert new computers' from file C:\ProgramData\Flexera Software\Compliance\ImportProcedures\Inventory\Writer\Computer.xml, at step line 544
Error: The DELETE statement conflicted with the REFERENCE constraint "CloudServiceApplicationWithByol_ComplianceComputer". The conflict occurred in database "FNMSCompliance", table "dbo.CloudServiceApplicationWithByol_MT", column 'ComplianceComputerID'.
Synchronized 0 row(s) of table 'ComplianceComputerPerOperator_PC' (234 ms)
Synchronized 0 row(s) of table 'ComplianceComputerPerOperator_PC' (94 ms)
The statement has been terminated.

Details

This error occurs due to a logic error related to removing inventory device records in the database that have a status of “awaiting inventory” when they need to be replaced with an active inventory device record.

If the following query returns any results when executed against the compliance database then the current state of data is liable to trigger this issue to occur:

SELECT *
FROM dbo.ComplianceComputer cc
    JOIN dbo.CloudServiceApplicationWithByol csab ON csab.ComplianceComputerID = cc.ComplianceComputerID
wHERE cc.ComplianceComputerStatusID = 4 /* awaiting inventory */

Mitigation

When this issue occurs, the following SQL statements can be executed against the compliance database to clean up problematic data.

UPDATE csi
SET HostComplianceComputerID = NULL
FROM dbo.CloudServiceInstance_MT csi
    INNER JOIN ComplianceComputer d ON d.ComplianceComputerID = csi.HostComplianceComputerID
WHERE d.ComplianceComputerStatusID = 4

UPDATE csi
SET ComplianceComputerID = NULL, MatchingRuleID = NULL, InventoryDate = NULL
FROM dbo.CloudServiceInstance_MT csi
    INNER JOIN ComplianceComputer d ON d.ComplianceComputerID = csi.ComplianceComputerID
WHERE d.ComplianceComputerStatusID in = 4

UPDATE csab
SET ComplianceComputerID = NULL, SoftwareTitleID = NULL, CloudLicenseTypeID = NULL, Overridden = 0
FROM dbo.CloudServiceApplicationWithByol_MT csab
    INNER JOIN ComplianceComputer d ON d.ComplianceComputerID = csab.ComplianceComputerID
WHERE d.ComplianceComputerStatusID = 4

Be aware that this is only a temporary mitigation, as new problematic data may arise and cause future imports to fail in the same way - in which case these statements can be re-executed.

Fix status

This issue has been fixed in the following FlexNet Manager Suite releases: 2022 R1.5 / Aug 2022 (Cloud), 2022 R2 (On Premises)

Other information

Affected components: Inventory import (read/write/export)

Master issue ID: IOJ-2228768

Also known as: FNML-74620