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User records that have a blank value in their “User name” field cannot be identified when viewing details on the “Consumption” tab of a user-based license record, as the only user identity-related field available in the grid on this grid is “User name”.


User records have a number of fields (such as “User name”, “Account name”, “Email” and “Employee ID”) which can be used to identify users. Only one of these fields effectively needs to have a non-blank value.

However of this set of identity fields, the columns available to be included in the grid shown on the “Consumption” tab when viewing a “License record” only include the “User name” column. As a result, users who have a blank value in this field cannot be easily identified when viewing the “Consumption” tab.


Some potential approaches to mitigate this issue are:

  • Ensure that all user records are updated to have a non-blank value in their “User name” field.
  • Configure a report to list details of users allocated to license(s) of interest, and include relevant user identity columns in the report.

Fix status

This issue is still open but not currently scheduled to be addressed.

Other information

Affected components: Software license management, Web UI

Master issue ID: IOK-753385

Also known as: ITAM-1233

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Last update:
‎Nov 20, 2023 01:32 PM
Updated by:
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