Source user records imported from inventory data sources that contain a value for an email address but no value for other identifying fields (including user name, domain, SAM account name, first name, last name and employee number) are merged into a single user record by the inventory import process. The single user record has an email address from one of the source user records that is effectively selected at random.
As a consequence of this issue, user records for some email addresses that exist in the inventory data sources may not exist.
Source user records imported from inventory data sources are stored in the ImportedUser view in the compliance database. This issue affects records in this view that have:
The following SQL query can be executed against the compliance database of a FlexNet Manager Suite system to identify potentially affected records:
SELECT * FROM dbo.ImportedUser iu JOIN dbo.ComplianceUser cu ON cu.ComplianceUserID = iu.ComplianceUserID AND cu.Email != iu.Email WHERE iu.Email IS NOT NULL AND iu.SAMAccountName IS NULL AND iu.UserName IS NULL AND iu.FirstName IS NULL AND iu.LastName IS NULL AND iu.EmployeeNumber IS NULL
This issue has been fixed in the following FlexNet Manager Suite releases: 2022 R1.3 / Jul 2022 (Cloud), 2022 R2 (On Premises)
Affected components: Inventory import (read/write/export)
Master issue ID: IOK-752331
Also known as: FNML-76402
Jul 08, 2022 02:29 PM - edited Nov 20, 2023 01:31 PM