The pdf editions of the Known Issues reports used to include the very useful Workaround field. When these reports moved to html, this field was removed. Can this be re-instated?
For example, here are the published Known Issues for FNMS 2019 R1 on-premises:
P.S. - Documentation should be an available label.
Sep 07, 2023 07:00 PM
I found that the format changed because we changed how documents are generated. The Known Issues are now linked to Engineering tickets.
You can still find a workaround from the new Known Issues page. If a known issue has publicly disclosed workaround details, then they now appear in an individual article associated with the known issue. This is a more flexible way of presenting the information instead of trying to include workaround text in a table format.
As an example, see the following article:
Known Issue: Details about files named java.exe are not included in inventory gathered from Windows computers unless the PerformOracleJavaAuditScan agent preference is set to TRUE (IOK-1060108)
I believe the last known issues pages with workaround are, for On-Prem 2021 R1 and Cloud 2021 R1.3.
These pages are not maintained or updated with newly found unresolved issues but can be used as a snapshot of known issues at a point in time back in 2021.
I understand that only some known issues have associated articles and workaround details. If you are looking for a workaround for a specific issue that does not have workaround details published, please consider posting in this forum to gather insights from other people who may know how to handle it, or raise a case with Flexera Support for guidance.
Sep 10, 2023 09:46 PM
Thanks for the links to the FNMS 2021R1 Resolved and unresolved issues. As these links are not listed in the version specific release page, I didn't realise they existed; however I am very pleased to have them. I do like this format as it is a very quick way to scan through the issues and get some more detail. Also thanks for pointing out the links included in the Known Issues to any published Community article - I hadn't considered that capability.
FWIW - the Known Issues lists were always linked to Engineering tickets; the reports were generated from the Jira tickets. The Workaround field could be populated while creating or investigating a bug. Customers did not need to post an additional request for this occur. I guess this change is part of promoting community contributions.
Sep 10, 2023 10:34 PM