Re-instate the Workaround field in the Known Issues reports

[swannd]

The pdf editions of the Known Issues reports used to include the very useful Workaround field. When these reports moved to html, this field was removed.  Can this be re-instated?
For example, here are the published Known Issues for FNMS 2019 R1 on-premises:
PDF https://docs.flexera.com/fnms2019r1/onpremises/Known%20issues%20for%20FlexNet%20Manager%20Suite%202019%20R1.pdf

HTML: https://community.flexera.com/t5/FlexNet-Manager-Suite-Known/FlexNet-Manager-Suite-Known-Issues/ta-p/190476?_gl=1*13hf5ld*_gcl_au*MTI4ODAyNzUzNy4xNjk0MTMwNzEz

P.S. - Documentation should be an available label.

[mtakahashi]

Hi Swannd

I found that the format changed because we changed how documents are generated. The Known Issues are now linked to Engineering tickets.

You can still find a workaround from the new Known Issues page. If a known issue has publicly disclosed workaround details, then they now appear in an individual article associated with the known issue. This is a more flexible way of presenting the information instead of trying to include workaround text in a table format.

As an example, see the following article:
Known Issue: Details about files named java.exe are not included in inventory gathered from Windows computers unless the PerformOracleJavaAuditScan agent preference is set to TRUE (IOK-1060108)

I believe the last known issues pages with workaround are, for On-Prem 2021 R1 and Cloud 2021 R1.3.
https://docs.flexera.com/FlexNetManagerSuite2021R1/EN/Status/Issues/UnresolvedIssues.htm
https://docs.flexera.com/fnms/EN/Status/Issues/UnresolvedIssues.htm
These pages are not maintained or updated with newly found unresolved issues but can be used as a snapshot of known issues at a point in time back in 2021.

I understand that only some known issues have associated articles and workaround details. If you are looking for a workaround for a specific issue that does not have workaround details published, please consider posting in this forum to gather insights from other people who may know how to handle it, or raise a case with Flexera Support for guidance.

[swannd]

Hi mtakahashi,

Thanks for the links to the FNMS 2021R1 Resolved and unresolved issues. As these links are not listed in the version specific release page, I didn't realise they existed; however I am very pleased to have them. I do like this format as it is a very quick way to scan through the issues and get some more detail. Also thanks for pointing out the links included in the Known Issues to any published Community article - I hadn't considered that capability.

FWIW - the Known Issues lists were always linked to Engineering tickets; the reports were generated from the Jira tickets. The Workaround field could be populated while creating or investigating a bug. Customers did not need to post an additional request for this occur. I guess this change is part of promoting community contributions.

Dave.