Questions around ServiceNow FNMS Integration app to pull CMDB into FNMS 2019 R2

[Hope_Cummins]

There are currently 2 versions of the SN app "FNMS Integration" and a new one to be released this month (June 2021): 

1. 5.0.376 - Flexera only supports the latest 2 versions of the FNMS Integration app.  This version will no longer be supported after this month.

2. 5.0.472 - We could use this version but it requires purchasing SN SAM licenses.  Does anyone know how many licenses would be required?

3. 5.0.5 - this version will be released this month.

How do other customers handle this if every 6 months the last 2 versions are supported and previous versions not.  Do you recreate your SN CMDB integration into FNMS every 6 months?

Is upgrading FNMS to FlexeraOne a resolution?

ServiceNow Store this link shows the current versions of the FNMS Integration SN app with details.

[dleung]

My answers for the 3 questions posted:

5.0.316 - Flexera only supports the latest 2 versions of the FNMS Integration app.  This version will no longer be supported after this month.
>> Answer: We support N-2 scoped app releases at a quarterly release schedule.  5.0.3 release will still supported up until 5.0.6 GA which is targeted for December 31, 2021.

5.0.472 - We could use this version but it requires purchasing SN SAM licenses.  Does anyone know how many licenses would be required?
>> Answer: SAM Foundation can be used; I believe that's free but please double check with your ServiceNow rep for your entitlement requirement.

5.0.5 - this version will be released this month. How do other customers handle this if every 6 months the last 2 versions are supported and previous versions not.  Do you recreate your SN CMDB integration into FNMS every 6 months?  Is upgrading FNMS to FlexeraOne a resolution?
>> Answer: We support N-2 scoped app releases at a quarterly release schedule.  That means each version has a supported lifespan of 9 month.